Problem after windows update
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  1. #1
    Join Date
    Dec 2009

    Default Problem after windows update

    After last windows update, when I try to star HM3 this error happens and the app doesn't start:

    Sem Título.png

  2. #2
    Join Date
    Dec 2009

    Default Error after windows update

    After last windows update, when I try to start HM3 this error happens "An Error has occurred while hooking DLL", and the app doesn.t start.

  3. #3
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
    HM Support


    Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer (even if you use a different web browser).

    If you continue to have problems please review the following links and follow the instructions below to try and resolve this issue.

    1. Open a command prompt as administrator
    2. Type:
    DISM /Online /Cleanup-Image /RestoreHealth
    - Please, mind the spaces in this line! It takes some time until it starts (minutes), and the whole process is like 30 minutes long
    3. Type:
    sfc /scannow
    - again, mind the space.
    4. Restart the computer

    If you continue to have problems:

    Please create a support ticket with a link to this thread and your forum username.

    Please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.*
    - Check for any errors and send the information (Save All Events As...).*

    - Close HM3 and the Holdem Manager Server icon in the system tray. *
    - If it is not running or fully launched please open your Windows Task Manager and right-click - End Task on 'Holdem Manager 3', *'HM3 HUD' and 'HoldemManager.Server' if you see them. *
    - Click Start - All Apps - Holdem Manager 3 - 'Copy HM3 Log Files to Desktop'
    - Then zip and attach all (Ctrl+A - Right-Click - Send to - Compressed (zipped) folder) files in that folder to a support ticket here - - with a detailed, step by step, description of what you did before the error. Here is a direct link to your My Tickets page -
    -*If the attachment is larger than 10MB please upload them to a file hosting site like or dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. *If you have any problems with dropbox please try using google drive instead.

    Note for future reference: If you make a post on our forums and do not see it right away, please do not post it again and again. Our forums have automated moderation for possibly malicious posts and your multiple threads all went into the moderation queue to be manually approved.

  4. #4
    Join Date
    Dec 2009


    Made all the remaining windows updates, that solved the problem with HM3.

    Thank you for your help.

  5. #5
    You're out! udbrky's Avatar
    Join Date
    Jul 2008


    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.
    Regards udbrky (Chris)

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