Player notes problem

[ZygomatiK]

Hi,
I have HM on 2 computers,i'm gonna have to only play on one computer soon,so i imported the HH from one computer to the other one,no problem for this.
Next i imported the Player notes,it created a 14ko file and i exported it to the computer where i imported the HH before,but when i check on with a player as a test,i can't see any note on him.is it a known problem?

Thx for your help

EDIT:it's weird because one i exported the notes,i put them on a usb key and try to import them in the other HM,i don't see any kind of message on the bottom left of HM saying something like noted importing same as HH for example,i don't know if there should be a message there

[fozzy71]

I am not aware of any known issues exporting/importing notes. We will need you to duplicate the problem and send us logs/screenshots and details of the issues, along with the actual hand history files and exported player notes file.

a) Please reproduce and screenshot the error then collect, zip and attach your \Desktop\HM3logs files, the screenshots and details of what steps preceded the error to a support ticket - https://support.holdemmanager.com/su...les-to-support

b) Please zip and email the original problem hand histories and tournament summaries to us as instructed at the bottom of this FAQ. Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

c) Make sure you also zip*/attach the exported notes you used to duplicate this problem.

*When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like Dropbox, then in Windows File Explorer right-click (DropBox Icon) 'Share' > 'Create Link' > Copy Link' and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with Dropbox try using FileDropper or FireFox Send or Google Drive and copy/paste the download link to us.

[ZygomatiK]

Ok, I already opened a ticket 4 hours ago with the HH and player note file ,I didn't add the log file this time but I will add it as soon as I'm back home.
Thx for your answer.