Notecaddy Defs not working. No DB (hands) detected when running seek
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  1. #1
    Junior Member
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    Default Notecaddy Defs not working. No DB (hands) detected when running seek

    Hi there,

    So NC is not detecting my HM2 DB. Note processing seems to run in NC but when I try and test a definition with the Seek function it isn't finding any hands? I already tried a fresh install of both HM2 and NC but no luck...

    This is big issue for me so any help much appreciated! Also, the premium support option to schedule a virtual 1:1 session says there are no dates available...?

    Thanks

  2. #2
    Moderator NotecaddyEdge's Avatar
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    Hi monchaos,

    Which site are you playing on? If it's WPN or an App site like Pokerbros, you'll likely want to use a Beta version of NC for HM2. You can grab the latest version from here: http://www.assaultware.com/NoteCaddy.latest.zip

    To install it:
    1. Close HM2.
    2. Extract the .zip file into C:\Program Files (x86)\Holdem Manager 2 (choose yes to replace any files)
    3. Restart HM2.

  3. #3
    Junior Member
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    Hi, thanks for the quick reply.

    This is for Pokerstars. It seems like NC is not "talking" to my DB. I have just enabled logging in NC it that will be helpful.

    Is the premium support not available at the moment?

    Thanks

  4. #4
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    Hi, I am playing on Stars.

    If I am running seek to test a definition and no hands are found is this a DB issue? I just enabled log files it that would be helpful?

    Whats up with Priority support? The form says no dates available at all.?

    Thanks

  5. #5
    Moderator NotecaddyEdge's Avatar
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    Quote Originally Posted by monchaos View Post
    Hi, I am playing on Stars.

    If I am running seek to test a definition and no hands are found is this a DB issue? I just enabled log files it that would be helpful?

    Whats up with Priority support? The form says no dates available at all.?

    Thanks
    Hi monchaos,

    It might be a database issue. You could try creating a new database in HM2 and importing some hands from your C:/HM2archive directory. Then try to seek a definition to see if any hands are found.

    If the definition is not made correctly, or there are no opportunities for that definition, it could show that no hands are found.

    Did you try to seek some other definitions? Is it a custom definition that you created?

    Regarding priority support, I'm not sure, but I think I've seen that the support is too busy to offer the priority support for the time being.

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