HM2 doesn't count re-entry on Pokerstars.it
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  1. #1
    Junior Member
    Join Date
    Aug 2011
    Posts
    2

    Default HM2 doesn't count re-entry on Pokerstars.it

    Hi, as mentioned in the title my HM2 seems not to recognize any reentry in any MTT played on Pokerstars.it.

    Is this a known problem or can someone help me?
    Thank you in advance

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
    Location
    HM Support
    Posts
    32,803

    Default

    This is a known issue that we haven't been able to solve due to limitations in it's parsing and tournament detection system. For now you will need to use the Tournament Editor to manually edit the results via the Reports > Tournament > Tournaments > right-click > edit - http://hm2faq.holdemmanager.com/ques...rnament+Editor

    HM3 is able to properly detect these in most cases with it's new parsing and detection system if you want to try our 14 day trial.

    By purchasing HM2 you can upgrade to HM3 with a 25% discount before October 15th 2020. To use the discount please login to your HM account on our website and add the available discounted upgrade option to the cart and complete the purchase. You can see our upgrade policy FAQ here. And our HM3 Annual Support & Maintenance policy FAQ here. Important: The Annual Support & Maintenance is FREE for the first year with the purchase or upgrade.

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