Hands gone missing after import
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  1. #1
    Senior Member
    Join Date
    Jan 2009
    Posts
    112

    Default Hands gone missing after import

    Hi

    I have recently experienced the same problem a couple of times after importing GG poker hands and today Party poker hands (both MTT).

    I noticed that when I looked at my report for the day I had something over 1700 Stars hands . I then imported GG hands for the day and the figure was showing in reports as over 2000. I then imported Party hands and the number of hands actually went down in the report:same alias, same filters.

    I refreshed , tried different reports etc. Same result. I tried to reimport the GG HHs (and also redownload from GG) and the number of hands went down even further ! Also none of the GG or Party tournies are showing in the tournament report.

    What is happening and how do I solve this ?

    Many thanks
    Last edited by bay; 07-07-2020 at 01:23 PM.

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
    Location
    HM Support
    Posts
    32,803

    Default

    Please try all the steps in this FAQ.

    If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed. Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

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