Export HUD problem
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  1. #1
    Junior Member
    Join Date
    Sep 2009
    Posts
    21

    Default Export HUD problem

    Hi,

    I'm trying to export my 2.0 HUD to use on my laptop.

    I've altered quite a few of the popups and when I click to import it says "there is already a file "default_Postflop" do you want to overwrite it" etc. to which I say yes to all.

    Unfortunately, however, some (but not all) of the popups on the laptop do not seem to be overwritten and remain the default ones.

    Do you have any possible suggestions here?

    Many thanks

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
    Location
    HM Support
    Posts
    32,803

    Default

    Please 'Contact Support' with a link to this thread and your forum username.

    1) Please reproduce the problem and send your HM2Logs folder with screenshots and a detailed description of what you were doing and what problems you were experiencing, with a link to this thread and your forum name.

    a) Please export the HUD(s) from HM2 that you were trying to import to HM3 that caused this problem and zip/attach it along with screenshots of how it appears for you in HM2 and HM3 on the tables and/or replayer with a detailed description of any visual or statistical issues you are experiencing.
    - HM2 - Heads-Up Display - HUD Settings - HUD Designer - Export
    - Compress/zip the exported HUDName.xml file*


    b) Close HM2.
    - Open Windows File Explorer and browse to:
    - Windows 7/8/10, Vista = C:\Users\[Username]\AppData\Roaming\HoldemManager\Config
    - XP = C:\Documents And Settings\[Username]\Application Data\HoldemManager\Config
    - To see these folders you may have to enable hidden files - http://faq.holdemmanager.com/questio...es+in+Windows+
    - Find the 'prefs,xml' and compress/zip a copy of it*

    c) Please attach both compressed files to the ticket with a detailed description, and screenshots, of which specific popups are in the original that are not transferred when importing to a new machine.

    *When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then in Windows File Explorer right-click (DropBox Icon) 'Share' > 'Create Link' > Copy Link' and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com or google drive or FireFox Send - https://send.firefox.com/ - and copy/paste the download link to us.
    - https://help.dropbox.com/files-folde...utside-dropbox
    - https://support.google.com/drive/ans...DDesktop&hl=en

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