Hud recovery after pc change - Page 2
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  1. #11
    Junior Member
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    Jun 2020
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    sorry for my english, then the hands of snai.it now cares well. the problem concerns the hands of snai.it that I had on the old pc and that I imported on the new pc. these hands (which were previously imported right) now the wrong marks. understand what's the problem?

  2. #12
    *** HM3! *** fozzy71's Avatar
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    Quote Originally Posted by ngppat View Post
    sorry for my english, then the hands of snai.it now cares well. the problem concerns the hands of snai.it that I had on the old pc and that I imported on the new pc. these hands (which were previously imported right) now the wrong marks. understand what's the problem?
    No, I still do not understand. It is impossible for me to know what the problem is unless you send us the files/details I asked for above. I need you to send us the hands for testing with screenshots of your reports and a detailed description of what stats/hands are wrong in each image you send.

    Please create a support ticket with a link to this thread and your forum username.

    Please zip and email the original problem hand histories and tournament summaries to us as instructed at the bottom of this FAQ - https://support.holdemmanager.com/su...F#hm3-email-hh

    Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

    When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then in Windows File Explorer right-click (DropBox Icon) 'Share' > 'Create Link' > Copy Link' and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com or google drive or FireFox Send - https://send.firefox.com/ - and copy/paste the download link to us.
    - https://help.dropbox.com/files-folde...utside-dropbox
    - https://support.google.com/drive/ans...DDesktop&hl=en

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