Hud doesn't work on iPoker from today
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  1. #1
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    Default Hud doesn't work on iPoker from today

    And i've also noticed for some reason HEM2 doesn't open old hands either; they are shown but can't be opened. It just suddenly happened, i had to install the beta update a month ago and it worked until now

  2. #2
    *** HM3! *** fozzy71's Avatar
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    Which specific beta did you install a month ago? 8695?

    If you do not have 8695 installed please do that first:

    Please update to the latest beta version - http://www.holdemmanager.com/downloa...ger_2_Beta.exe

    - After downloading, you should right-click the file, go to properties and click unblock.*
    * If you do not see an 'unblock' option you can ignore this step.
    - Then, right click the file and run as administrator.


    Please click on the HM2 Alert Viewer if the flag icon is red/yellow in the HM2 status bar and check each error message. To solve each problem you will need to click on the blue question mark icon in the Alert Viewer window to be directed to the solution FAQ.

    If you continue to have problems:

    Please create a support ticket via the Contact Support link and if there is a forum thread with additional information please link to this thread. In the ticket send all the following:

    Please follow the instructions in this FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue.

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu.

    Please reproduce the problem and:
    - Attach a screenshot of the table/desktop
    - Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
    - Attach a copy of the original Hand history for the table with the issue*
    - Close HM2 and send your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.

    * All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD.* It is configured in the Site Setup - Auto Import Folders menu.

    With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

  3. #3
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    https://forums.holdemmanager.com/sho...d.php?t=541818 this is my old thread. Worked until today, i have the right beta installed

  4. #4
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    Just to let you know it worked after restarting my computer. I don't know what the issue was though. I'm going to clean up my comp a bit and see if it persists

  5. #5
    *** HM3! *** fozzy71's Avatar
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    Quote Originally Posted by Kolosej View Post
    Just to let you know it worked after restarting my computer. I don't know what the issue was though. I'm going to clean up my comp a bit and see if it persists
    Try creating a new DataBase and import a small portion of your \HM2Archive so you can see if the problem exists in the new DB - http://hm2faq.holdemmanager.com/ques...y+played+hands

    If you continue to have problems:

    Please create a support ticket via the Contact Support link and if there is a forum thread with additional information please link to this thread. In the ticket send all the following:

    Please follow the instructions in this FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue.

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu.

    Please reproduce the problem and:
    - Attach a screenshot of the table/desktop
    - Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
    - Attach a copy of the original Hand history for the table with the issue*
    - Close HM2 and send your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.

    * All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD.* It is configured in the Site Setup - Auto Import Folders menu.

    With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

  6. #6
    Junior Member
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    Aug 2009
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    same issue here.

    hands from other sites replay correctly

    hands ipoker don't replay at all.

    it doesn't even work if I right click and select "view"

    half an hour ago it was working

  7. #7
    *** HM3! *** fozzy71's Avatar
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    Quote Originally Posted by GySgt Hartman View Post
    same issue here.

    hands from other sites replay correctly

    hands ipoker don't replay at all.

    it doesn't even work if I right click and select "view"

    half an hour ago it was working
    Please follow the steps in the post directly above your post:

    Quote Originally Posted by fozzy71 View Post
    Try creating a new DataBase and import a small portion of your \HM2Archive so you can see if the problem exists in the new DB - http://hm2faq.holdemmanager.com/ques...y+played+hands

    If you continue to have problems:

    Please create a support ticket via the Contact Support link and if there is a forum thread with additional information please link to this thread. In the ticket send all the following:

    Please follow the instructions in this FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue.

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu.

    Please reproduce the problem and:
    - Attach a screenshot of the table/desktop
    - Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
    - Attach a copy of the original Hand history for the table with the issue*
    - Close HM2 and send your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.

    * All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD.* It is configured in the Site Setup - Auto Import Folders menu.

    With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

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