Installation Error
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  1. #1
    Junior Member
    Join Date
    Jun 2020

    Default Installation Error

    I have just purchased HM3 and am getting an error on start-up with version

    It freezes and says 'Holdem Manager 3 database server encountered an error and has to shut down'. It won't process an error report and then just freezes and has to be shut down via Task Manager.

    I would be grateful for any suggestions on how to rectify this.

  2. #2
    Junior Member
    Join Date
    Jun 2020

    Default Installation Error

    I am unable to insall v3.1.10.0 and keep getting the following error:

    'Holdem Manager 3 database server encountered an error and has to shut down'. It won't send the error report and just freezes.

    Any ideas on how to solve this?

  3. #3
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
    HM Support


    If you make a post on our forums and do not see it right away, please do not post it again and again. Our forums have automated moderation for possibly malicious posts and your multiple threads all went into the moderation queue to be manually approved.

    Please create a support ticket with a link to this thread and your forum username.

    You will need to collect, compress and send your \HM3logs files manually but in this case we will also want to see your Windows Event Viewer Application logs.

    Please duplicate the issue and send us both your Windows Event Viewer application logs, and your \Desktop\HM3logs\ folder of files, as instructed below with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
    - Check for any errors and send the information (right-click - Save All Events As...) and compress*/attach that file to this support ticket.

    - Close HM3 and the Holdem Manager Server icon in the system tray.
    - If it is not running or fully launched please open your Windows Task Manager and right-click - End Task on 'Holdem Manager 3', 'HM3 HUD' and 'HoldemManager.Server' if you see them.
    - Click Start - All Apps - Holdem Manager 3 - 'Copy HM3 Log Files to Desktop'
    - Then zip* and attach all (Ctrl+A - Right-Click - Send to - Compressed (zipped) folder) files in that folder to a support ticket here with a detailed, step by step, description of what you did before the error. Here is a direct link to your My Tickets page.

    *When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email.
    *If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then click 'Share' > 'Create Link' > Copy Link' and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using or google drive.

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