HUd cannot pop out (Pokertime)
Results 1 to 3 of 3
  1. #1
    Junior Member
    Join Date
    Jan 2010
    Posts
    7

    Default HUd cannot pop out (Pokertime)

    HM2 version 2.0.0.8528

    Hi i was using elitehud to play pokertime for past 3 months, its working fine until yesterday and the hud just cannot pop out no matter how.

    Did write to elitehud support they said its working fine of elitehud.

    Was it related to hm2 if any chance?

    Thanks

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
    Location
    HM Support
    Posts
    32,803

    Default

    You have a really old version of HM2. It was released of August of 2018 so that is the most likely cause. Whenever you have problems the first thing you should always do is to try updating to the latest beta version of HM2.

    You will receive a prompt to update to any/all beta and official builds once available as long as you have enabled the Settings > General > [x] Prompt for Beta Updates. You can also check our HM2 Releases forum for new updates and download them manually from there - https://forums.holdemmanager.com/forumdisplay.php?f=111

    Please update to the latest beta version - http://www.holdemmanager.com/downloa...ger_2_Beta.exe

    - After downloading, you should right-click the file, go to properties and click unblock.*
    * If you do not see an 'unblock' option you can ignore this step.
    - Then, right click the file and run as administrator.

    If you continue to have problems: Please contact their support directly - help@elitehud.com

  3. #3
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
    Location
    HM Support
    Posts
    32,803

    Default

    I'm sorry to hear you're still having issues with the software. The EliteHUD guys asked us if we could review your log files, hands and screenshots from a session to help them debug this issue as it is affecting a couple of other customers as well.

    Please create a support ticket via the Contact Support link and if there is a forum thread with additional information please link to this thread. In the ticket send all the following:

    Please follow the instructions in this FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue.

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu.

    Please reproduce the problem and:
    - Attach a screenshot of the table/desktop
    - Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
    - Attach a copy of the original Hand history for the table with the issue*
    - Close HM2 and send your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.

    * All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD. It is configured in the Site Setup - Auto Import Folders menu.

    With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

Similar Threads

  1. Pop up designer Main pop up showing as Default steal pop up
    By gure90306 in forum General Support
    Replies: 0
    Last Post: 08-29-2014, 08:08 PM
  2. Pokertime on prima/microgaming HUD problem etc
    By pocketaces in forum Manager General
    Replies: 28
    Last Post: 03-29-2011, 03:04 PM
  3. Anyone playing at Pokertime
    By EMHEM in forum Manager General
    Replies: 7
    Last Post: 03-29-2011, 03:54 AM
  4. Import handhistoy of Pokertime
    By tonygm75 in forum Manager General
    Replies: 1
    Last Post: 08-22-2009, 11:47 PM
  5. pokertime
    By pnlpro in forum Manager General
    Replies: 3
    Last Post: 02-03-2009, 05:30 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •