HM3 does not start - error hooking DLL
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  1. #1
    Junior Member
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    Mar 2015
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    Default HM3 does not start - error hooking DLL

    Hello,

    I can't start HM3. Yesterday was working normally.

    The below error message appears, whether I click 'close' or 'ok' it just poops up again.

    unknown.png

    Any ideas on how to sort this besides reinstall?


    EDIT: sorted itself after updating windows10.
    Last edited by IuriTPena; 06-16-2020 at 04:19 AM.

  2. #2
    *** HM3! *** fozzy71's Avatar
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    Quote Originally Posted by IuriTPena View Post
    Hello,

    I can't start HM3. Yesterday was working normally.

    The below error message appears, whether I click 'close' or 'ok' it just poops up again.

    unknown.png

    Any ideas on how to sort this besides reinstall?


    EDIT: sorted itself after updating windows10.
    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    For anyone else that finds this thread and still has that error after updating Windows:

    Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer (even if you use a different web browser).

    If you continue to have problems please review the following links and follow the instructions below to try and resolve this issue.
    - https://forums.holdemmanager.com/sho...=1#post2499831
    - https://answers.microsoft.com/en-us/...c-695b60477a93

    1. Open a command prompt as administrator
    2. Type:
    DISM /Online /Cleanup-Image /RestoreHealth
    - Please, mind the spaces in this line! It takes some time until it starts (minutes), and the whole process is like 30 minutes long
    3. Type:
    sfc /scannow
    - again, mind the space.
    4. Restart the computer

    If you continue to have problems:

    Please create a support ticket with a link to this thread and your forum username.

    Please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.*
    - Check for any errors and send the information (Save All Events As...).*

    - Close HM3 and the Holdem Manager Server icon in the system tray. *
    - If it is not running or fully launched please open your Windows Task Manager and right-click - End Task on 'Holdem Manager 3', *'HM3 HUD' and 'HoldemManager.Server' if you see them. *
    - Click Start - All Apps - Holdem Manager 3 - 'Copy HM3 Log Files to Desktop'
    - Then zip and attach all (Ctrl+A - Right-Click - Send to - Compressed (zipped) folder) files in that folder to a support ticket here - https://support.holdemmanager.com/support/category/19 - with a detailed, step by step, description of what you did before the error. Here is a direct link to your My Tickets page - https://support.holdemmanager.com/user/mytickets/
    -*If the attachment is larger than 10MB please upload them to a file hosting site like or dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. *If you have any problems with dropbox please try using google drive instead.

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