Cannot replay hands

[maxde1]

hi im getting the following error when trying to export and hand to be converter in a hand converter

https://gyazo.com/badbacfc58d6cb6264d54cdffed3f76c

[fozzy71]

I replied to your duplicate post on the 2+2 forums. Please try not to post the same question in multiple support channels/tickets to get a faster reply. This causes us to have to respond twice and we usually have different people working different support channels so we end up spending twice the time necessary to help you which delays replies to other customers.


Were you playing live hands when trying to replay hands or was this after the session? This usually indicates a problem with the hand and our parser so we need the hands from that session and your logs sent.


a) Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.

b) Please zip and email the original problem hand histories and tournament summaries to us as instructed at the bottom of this FAQ.

Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

Fozzy71
Customer Support