Hud not working for ACR Blitz tables
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  1. #1
    Junior Member
    Join Date
    Aug 2009
    Posts
    12

    Question Hud not working for ACR Blitz tables

    My hud works fine for normal speed tables and the blitz tables are being recognized by the software (showing the hem2 box in the top corner of the table), but I just can't seem to get the hud to show.

    i'm running 2.0.0.8695 and have deactivated my antivirus/malware to test if that was the cause (it wasnt)

    what do you suggest I do to remedy this?

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
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    HM Support
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    Which Operating System, Firewall, and AntiVirus are you using? If it is the AV causing the issues it has to be completely uninstalled, and machine rebooted, not just disabled to know if it is a conflict. Before you do that:

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu

    Please reproduce the problem and:
    - Attach a screenshot of the table/desktop
    - Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
    - Attach a copy of the original Hand history for the table with the issue*
    - Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

    *All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD.* It is configured in the Site Setup - Auto Import Folders menu.

    With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

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