Ignition Card Catcher
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  1. #1
    Junior Member
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    Jun 2013
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    10

    Default Ignition Card Catcher

    Not 1 day that I have used this (and I'm a pro who plays 6 days a week) have my results in HEM 3 been anywhere near accurate. Not impressed! Why even release it??

  2. #2
    *** HM3! *** fozzy71's Avatar
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    Sep 1971
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    HM Support
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    29,785

    Default

    Quote Originally Posted by sebkarlsson View Post
    Not 1 day that I have used this (and I'm a pro who plays 6 days a week) have my results in HEM 3 been anywhere near accurate. Not impressed! Why even release it??
    Are you playing regular cash games, Blitz, or tournaments? Regular cash games should be grabbed properly. If they are not for some reason you need to report those issues to us as explained here - https://support.holdemmanager.com/su...ports-Fixed%3F

    You can also manually 'force reimport' the client hands 24+ hours later to update the database with all known hole cards and correct any mistakes in the grabbed hands as explained here - https://support.holdemmanager.com/su...-manual-import

    Zone hands will not be accurate if you are grabbing them until you manually reimport the hands 24+ hours later as explained in our Zone FAQ here - https://support.holdemmanager.com/su...#ig-zone-poker

    Tournament results will never be accurate from the grabbed or downloaded hands as they do not write support summary files. For now*you will need to manually edit the results via the Reports - Tournaments - Tournaments - right-click a tournament in the upper half the report grid - Edit - Tournament Editor, then edit as needed and click 'OK' to save the edits.

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