Blitz HUD

[onetrackmind]

I play on ACR blitz tables ... (FAST 6 MAX)

I have never got through a session without the HUD failing..
Sometimes one of the tables HUD freezes and none of the values change
Sometimes the HUD disappears all together and never comes back....

Honestly i spend more time trying to figure your software out then i do studying or playing.. its neg EV at this point .. you guys should offer phone support.

[udbrky]

Please do not post in unrelated threads.

I cannot find an HM3 license on your forum email. HM2 will not support Blitz.

If you have HM3:

Please reproduce the problem and:

a) Take a screenshot of the table/desktop before and after the problems
- Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your poker client lobby and a browser page of this site - https://time.is/ - visible in the screen shot.
- Close HM3 and the Holdem Manager Server icon in the system tray. *
- If it is not running or fully launched please open your Windows Task Manager and right-click - End Task on 'Holdem Manager 3', *'HM3 HUD' and 'HoldemManager.Server' if you see them. *
- Attach a copy of the original Hand history for the table with the issue*

b)*Click Start - All Apps - Holdem Manager 3 - 'Copy HM3 Log Files to Desktop'

c) Then zip and attach** all (Ctrl+A - Right-Click - Send to - Compressed (zipped) folder) files in that folder to this same support ticket with a detailed description of what you were doing and what problems you are having. *Here is a direct link to your My Tickets page - https://support.holdemmanager.com/user/mytickets/
*
* All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM3Archive is in C:\HM3Archive by default, but you may have put it anywhere. The archive should be organized by \Network\Month\DayOfMonth (example: C:\HM3Archive\SiteName\HM3Archive\2016\07\31).* It is configured in the Tools - Settings - Import menu.

**If the attachment is larger than 10MB please upload them to a file hosting site like or dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. *If you have any problems with dropbox please try using google drive or filedropper.com instead.
- https://help.dropbox.com/files-folde...utside-dropbox
- https://support.google.com/drive/ans...DDesktop&hl=en

[udbrky]

Please also see this:

See this thread on our forums - https://forums.holdemmanager.com/sho...d.php?t=541924

And this post on 2+2 - https://forumserver.twoplustwo.com/s...ostcount=52550

For now there is nothing we can do so you should report these issues to WPN like we have done.

[fozzy71]

Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.

Please update to our latest stable version of HM3 from this link - https://www.holdemmanager.com/downlo...channel=stable

Restart HM3 and make sure the 'Start Import/HUD' option is started fully before you launch your WPN client.

If you continue to have problems:

Please see our HUD Troubleshooting FAQ and reproduce the issue then send the requested logs, screenshots, and hand history files in a support ticket as instructed at the bottom of that FAQ with a link to this forum thread.