HM2 won't start.
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  1. #1
    Junior Member
    Join Date
    Jun 2020
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    4

    Unhappy HM2 won't start.

    The program dont start, i already try everything, even the method to "unblock" the install setup, run as an admin but the progam simpli dont lauch, the pop up to give to allow the progam run as an admin appears but after click "yes" nothing happend.

  2. #2
    You're out! udbrky's Avatar
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    Jul 2008
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    20,898

    Default

    Please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
    - Check for any errors and send the information (right-click - Save All Events As...)and compress*/attach that file to this support ticket.
    - Please send your \HM2Logs folder files as well.

    *When sending any files please zip them (right-click - send to - compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com
    - https://help.dropbox.com/files-folde...utside-dropbox
    - https://support.google.com/drive/ans...DDesktop&hl=en
    Regards udbrky (Chris)

  3. #3
    Junior Member
    Join Date
    Jun 2020
    Posts
    4

    Default

    I understand but i have a cuestion, i already make work the program but whit the update_9572, but this update doesnt work for New graphics on Pokerstars, so my cuestion is: I need yo update to the latest version that dont work and ser the Logs files or i can send they whittin the update 9572?

  4. #4
    Junior Member
    Join Date
    Jun 2020
    Posts
    4

    Default

    Quote Originally Posted by udbrky View Post
    Please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
    - Check for any errors and send the information (right-click - Save All Events As...)and compress*/attach that file to this support ticket.
    - Please send your \HM2Logs folder files as well.

    *When sending any files please zip them (right-click - send to - compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com
    - https://help.dropbox.com/files-folde...utside-dropbox
    - https://support.google.com/drive/ans...DDesktop&hl=en
    I understand but i have a cuestion, i already make work the program but whit the update_9572, but this update doesnt work for New graphics on Pokerstars, so my cuestion is: I need yo update to the latest version that dont work and ser the Logs files or i can send they whittin the update 9572?

  5. #5
    Junior Member
    Join Date
    Jun 2020
    Posts
    4

    Question

    I understand but i have a cuestion, i already make work the program but whit the update_9572, but this update doesnt work for New graphics on Pokerstars, so my cuestion is: I need yo update to the latest version that dont work and ser the Logs files or i can send they whittin the update 9572?
    .

  6. #6
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,898
    Regards udbrky (Chris)

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