HM3 Tagged as Trojan?
Results 1 to 2 of 2
  1. #1
    Junior Member
    Join Date
    Jan 2018
    Posts
    10

    Default HM3 Tagged as Trojan?

    Hello Version 3.1.9.0 of HM3 is tagged as Trojan, as TableNinja version of Pokertraker website.
    Is this a false alarm?hm3.png

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
    Location
    HM Support
    Posts
    32,810

    Default

    This is common with new software like ours that hasn't been downloaded**by a lot of customers yet that can report the false positives to antivirus companies. *You need to report it as a false positive to your antivirus vendor so it won't affect other HM3 users with the same antivirus in the future, then remove the file from quarantine and/or reinstall the software and make sure to exclude HM3 from scanning by by your AntiVirus.

    Open your Windows Defender (or chosen AntiVirus program) > History tab:
    1) Select the files if they are from holdemmanager with that checkbox on the left side, then in the bottom right of the window click 'Allow Item'.
    2) Start HM3.

    Once you have done that you should update to 3.1.10.0.

    Please update to our latest stable version of HM3 from this link - https://www.holdemmanager.com/downlo...channel=stable

    If you continue to have problems: Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your logs and config files with a detailed step by step description of the problem that we can use to try and reproduce the problem.

    If you are unable to send the logs via the automated system for any reason you can collect and send the logs manually - https://support.holdemmanager.com/su...les-to-support

Similar Threads

  1. Tagged hands do not appear
    By leoventura in forum HM Cloud General Support
    Replies: 2
    Last Post: 03-19-2015, 08:34 AM
  2. Tagged hands - Where are them?
    By bellavec in forum General Support
    Replies: 1
    Last Post: 05-31-2012, 11:10 PM
  3. Stats from tagged hands
    By iapetus in forum General Support
    Replies: 4
    Last Post: 03-08-2012, 01:32 AM
  4. Rush hands for one day tagged as regular NL hands
    By R_Andersen in forum Manager General
    Replies: 1
    Last Post: 08-01-2010, 06:06 AM
  5. HEM Tagged As Backdoor.Trojan by Norton Internet Security
    By DawnToDusk in forum Manager General
    Replies: 7
    Last Post: 10-29-2009, 12:18 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •