Problems with Installation
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  1. #1
    Junior Member
    Join Date
    May 2020
    Posts
    1

    Default Problems with Installation

    Hey I just bought HM3 yesterday and tried to install it. But it always says :

    The following shortcuts could not be created:
    Run Holdem Manager 3 (C./Program Files (x86)/Holdem Manager 3/ holdemmanager3.exe)
    Run HM3 HUD ONLY (C./Program Files (x86)/Holdem Manager 3/ Server.exe)


    What can I do? I have not much knowledge about this computer stuff


    thanks

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
    Location
    HM Support
    Posts
    29,845

    Default

    Which Operating System, Firewall, and AntiVirus are you using?

    - Uninstall any 3rd party security software bundles.
    - Reboot your computer
    - Please try to uninstall HM3 from your Control Panel - Programs and Features menu.
    - Rename your C:\Users\UserName\AppData\Roaming\Max Value Software\Holdem Manager\ folder*. You can delete this later if we don't ask you to send it to us or copy/paste the contents back to where they were originally.
    * If you can't see it, turn off the windows option that is hiding that directory. http://faq.holdemmanager.com/questio...es+in+Windows+
    - Delete C:\Program Files (x86)\Holdem Manager 3\ if you see it.
    - Download and install HM3 again from this link - https://www.holdemmanager.com/downlo...channel=stable
    - Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender (unless you are using Windows 10, in which case it should be enabled).
    - Install Microsoft Security Essentials (unless you are using Windows 10) for antivirus/malware protection and update it - https://support.microsoft.com/en-us/help/14210

    If you continue to have problems:

    Please create a support ticket with a link to this thread and your forum username.

    Please duplicate the issue and send us both your Windows Event Viewer application logs, and your \Desktop\HM3logs\ folder of files, as instructed below with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
    - Check for any errors and send the information (Save All Events As...) and compress*/attach that file to this support ticket.

    - Close HM3 and the Holdem Manager Server icon in the system tray.
    - If it is not running or fully launched please open your Windows Task Manager and right-click - End Task on 'Holdem Manager 3', 'HM3 HUD' and 'HoldemManager.Server' if you see them.
    - Click Start - All Apps - Holdem Manager 3 - 'Copy HM3 Log Files to Desktop'
    - Then zip* and attach all (Ctrl+A - Right-Click - Send to - Compressed (zipped) folder) files in that folder to a support ticket here with a detailed, step by step, description of what you did before the error. Here is a direct link to your My Tickets page.

    *When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email.
    *If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then click 'Share' > 'Create Link' > Copy Link' and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com or google drive.
    - https://help.dropbox.com/files-folde...utside-dropbox
    - https://support.google.com/drive/ans...DDesktop&hl=en

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