We pushed a possible fix for the issue but it did not fix the issue for all customers unfortunately. We also have another related developer ticket as well:
HMT-5830: HUD occasionally switches to session stats and back
- Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
- Restart HM3 and make sure HM3 and the HM3 Server (Auto Import/HUD) is fully started.
- Launch your poker client(s).
a) Please enable the Tools - Settings - Feature Logging -*Select [x] HUD - OK.
b) Please reproduce the problem and:
- Take a screenshot of the table/desktop before and after the problems
- Try to include the Live Play tab, your poker client lobby and a
browser page of this site visible in the screen shot.
c) Click the 'Send Feedback' button from the left sidebar menu, or from the 'Help' menu at the top, and send your logs and config files with a detailed description of the problem. *
- Send the screenshots in the same/new support ticket the Send Feedback system generated for this issue. *Here is a direct link to
your My Tickets page.
- Attach a copy of the original Hand history for the table with the issue*
With all the above information we should be able to narrow down what is causing the issue. *If all the information is not included we will need to email you again to request it.
*All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM3Archive is in C:\HM3Archive by default, but you may have put it anywhere. The archive should be organized by \Network\Month\DayOfMonth (example: C:\HM3Archive\SiteName\HM3Archive\2016\07\31).* It is configured in the Tools - Settings - Import menu.