Install/Uninstall Error
Results 1 to 7 of 7
  1. #1
    Junior Member
    Join Date
    May 2019
    Posts
    12

    Default Install/Uninstall Error

    1.png

    When I try to update to the newest version it gives me this error. When I try to uninstall HEM3 it also gives me the same error. Please help.

  2. #2
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,898

    Default

    Here is the previous beta - https://www.holdemmanager.com/downlo...ion=3.1.9.5853

    And the previous stable - https://www.holdemmanager.com/downlo...ersion=3.1.9.0

    Download it and then it should work.

  3. #3
    Junior Member
    Join Date
    Dec 2009
    Location
    New Hampshire
    Posts
    5

    Default

    I have this same issue and mine also lists 3.1.9.5853 as does the op's. I cannot install a new version or uninstall the old one. I believe the issue is with the currently installed .5853 and thus, the new links you provided are not working. How can I proceed without losing my database?

    Attempting to install either .9 as you just linked leads to a "The installation package could not be opened. Contact the application vendor to verify that this is a valid windows installer package". Attempting to install .10 or .8 leads to the error message op linked. Uninstall attempt leads to error message op linked.
    Last edited by vortex; 05-31-2020 at 07:41 AM.

  4. #4
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
    Location
    HM Support
    Posts
    32,949

    Default

    You have to download 3.1.10.0 from this link - https://www.holdemmanager.com/downlo...channel=stable

    Then you have to download the beta to the same folder from this link - https://www.holdemmanager.com/downlo...ion=3.1.9.5853

    Once you have both files downloaded and in the same folder, simply double click the 3.1.10.0.msi file and install the update.

    This is how Microsoft .msi installers work. You always need the .msi for the installed version in the same folder as the installer for the new version you are updating to.

  5. #5
    Junior Member
    Join Date
    Dec 2009
    Location
    New Hampshire
    Posts
    5

    Default

    Okay I downloaded both those files, and confirmed both files are in my downloads folder together right next to eachother. I then double clicked the 3.1.10.0.msi file and attempted install. Still the same error message.

  6. #6
    Junior Member
    Join Date
    Dec 2009
    Location
    New Hampshire
    Posts
    5

    Default

    I also cannot uninstall either, which indicates its an issue with the current install to me? not with the new file or where the new file is, at this point i think i really need to delete HEM3 and do a fresh install of .10, but how can i delete it if it is not allowing me to uninstall it? nuke it from the registry? go in and just start deleting folders/files? I am not sure and am seeking guidance on how to do that, ty for your prompt replies!

  7. #7
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
    Location
    HM Support
    Posts
    32,949

    Default

    Quote Originally Posted by vortex View Post
    I also cannot uninstall either, which indicates its an issue with the current install to me? not with the new file or where the new file is, at this point i think i really need to delete HEM3 and do a fresh install of .10, but how can i delete it if it is not allowing me to uninstall it? nuke it from the registry? go in and just start deleting folders/files? I am not sure and am seeking guidance on how to do that, ty for your prompt replies!
    Please create a support ticket with a link to this thread and your forum username.

    Please let us know when you are available in GMT time for a Remote Support session - https://greenwichmeantime.com/time/to/gmt-local/

    Please remember that we schedule a couple days in advance and need to fit it into our schedules so you need to give us a few different day and time ranges to choose from.

    Please read this important information before our teamviewer session. We cannot do the teamviewer session until all those issues are addressed below first:
    1 - Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates').
    2 - Please make sure you have access to a good connection, we cannot provide support on really slow connections.

Similar Threads

  1. Replies: 10
    Last Post: 10-13-2014, 11:28 PM
  2. Replies: 1
    Last Post: 11-09-2012, 08:03 PM
  3. Uninstall and re-install
    By jonibulda in forum Manager General
    Replies: 5
    Last Post: 12-22-2011, 07:02 AM
  4. Replies: 1
    Last Post: 09-01-2009, 07:29 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •