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When I try to update to the newest version it gives me this error. When I try to uninstall HEM3 it also gives me the same error. Please help.
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When I try to update to the newest version it gives me this error. When I try to uninstall HEM3 it also gives me the same error. Please help.
Here is the previous beta - https://www.holdemmanager.com/downlo...ion=3.1.9.5853
And the previous stable - https://www.holdemmanager.com/downlo...ersion=3.1.9.0
Download it and then it should work.
I have this same issue and mine also lists 3.1.9.5853 as does the op's. I cannot install a new version or uninstall the old one. I believe the issue is with the currently installed .5853 and thus, the new links you provided are not working. How can I proceed without losing my database?
Attempting to install either .9 as you just linked leads to a "The installation package could not be opened. Contact the application vendor to verify that this is a valid windows installer package". Attempting to install .10 or .8 leads to the error message op linked. Uninstall attempt leads to error message op linked.
Last edited by vortex; 05-31-2020 at 07:41 AM.
You have to download 3.1.10.0 from this link - https://www.holdemmanager.com/downlo...channel=stable
Then you have to download the beta to the same folder from this link - https://www.holdemmanager.com/downlo...ion=3.1.9.5853
Once you have both files downloaded and in the same folder, simply double click the 3.1.10.0.msi file and install the update.
This is how Microsoft .msi installers work. You always need the .msi for the installed version in the same folder as the installer for the new version you are updating to.
Okay I downloaded both those files, and confirmed both files are in my downloads folder together right next to eachother. I then double clicked the 3.1.10.0.msi file and attempted install. Still the same error message.
I also cannot uninstall either, which indicates its an issue with the current install to me? not with the new file or where the new file is, at this point i think i really need to delete HEM3 and do a fresh install of .10, but how can i delete it if it is not allowing me to uninstall it? nuke it from the registry? go in and just start deleting folders/files? I am not sure and am seeking guidance on how to do that, ty for your prompt replies!
Please create a support ticket with a link to this thread and your forum username.
Please let us know when you are available in GMT time for a Remote Support session - https://greenwichmeantime.com/time/to/gmt-local/
Please remember that we schedule a couple days in advance and need to fit it into our schedules so you need to give us a few different day and time ranges to choose from.
Please read this important information before our teamviewer session. We cannot do the teamviewer session until all those issues are addressed below first:
1 - Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates').
2 - Please make sure you have access to a good connection, we cannot provide support on really slow connections.