Tournament statistics not correctly shown
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  1. #1
    Junior Member
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    May 2020
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    Default Tournament statistics not correctly shown

    Hello,

    I was searching for a long time, but didn't find any answer. I would like to see how much profit or loss I have then playing tournaments, then I go to reports -> tournament winning graph. I see not correct results, please see the attachment or link. Maybe someone knows how to fix this problem?
    graph.PNG

    https://imgur.com/q1cA5iQ

  2. #2
    *** HM3! *** fozzy71's Avatar
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    Which site or sites are you experiencing this issue with?

    Any tournament with more than 1 table (and some single table games) will require a separate Tournament Summary/History file to be imported for HM3 to properly calculate the size, places, and prizes. Without this information it is impossible for HM3 to work out the correct results. The only sites that currently write these summary files that we support right now is Pokerstars, Full Tilt, Winamax and Pacific. If your site does not write summaries, or you experience any discrepancies with the results, you will need to manually edit the results via the Reports > Tournament > Tournaments > right-click > edit - http://hm2faq.holdemmanager.com/ques...rnament+Editor

    If you continue to have problems please zip and email the problem hand histories and tournament summaries to us, with a link to this thread and your forum name, using the 'Contact Support' link.

    Make sure you also include screenshots of your Tournaments report, with the Tournament Number stat visible, and a detailed description by tournament number of some of the errors we need to test.

    All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD.* It is configured in the Site Setup - Auto Import Folders menu.

    When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket email.

  3. #3
    Junior Member
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    I play on pokerstars, then I open my pokerstars tournament summary folder it is empty, everything goes to HM2Archive as I understand. Does HM2 automatically deletes from pokerstars folders? "save my tournament summaries" ar checked

  4. #4
    Junior Member
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    I play on pokerstars. I have checked "save my tournament summaries". But then I go to the folder it says it is empty. I saw that all files are in HM2Archive folder. Does HM2 deletes the hand histories automatically from pokerstars client? Thank you

  5. #5
    You're out! udbrky's Avatar
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    They don't get deleted, they get transferred to c:\hm2archive
    Regards udbrky (Chris)

  6. #6
    *** HM3! *** fozzy71's Avatar
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    Quote Originally Posted by sputnikas View Post
    I play on pokerstars, then I open my pokerstars tournament summary folder it is empty, everything goes to HM2Archive as I understand. Does HM2 automatically deletes from pokerstars folders? "save my tournament summaries" ar checked
    Please zip and email the problem hand histories and tournament summaries, with a link to this thread and your forum name, to us using the 'Contact Support' link.

    Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

    All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: C:\HM2Archive\2016\07\31).

    When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. *If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then click 'Share' > 'Create Link' > Copy Link' *and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com or google drive.
    - https://help.dropbox.com/files-folde...utside-dropbox
    - https://support.google.com/drive/ans...DDesktop&hl=en

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