HM3 Trial Obnoxious Bug
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  1. #1
    Member
    Join Date
    Oct 2011
    Posts
    48

    Default HM3 Trial Obnoxious Bug

    So I was playing cash tables and all of a sudden an HM3 trial popup showed up over my holecards and I couldn't get it out of the way.

    I was forced to fold because I couldn't see my cards because of HEM. Anyways problem is gone upon restart.

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
    Location
    HM Support
    Posts
    32,803

    Default

    If it happens again:

    a) Please reproduce the problem and:
    - Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab, your poker client lobby and a browser page of this site - https://time.is/ - visible in the screen shot.

    b) Click the 'Send Feedback' button from the left sidebar menu, or from the 'Help' menu at the top, and send your logs and config files with a detailed description of the problem.
    - Send the screenshots in the same/new support ticket the Send Feedback system generated for this issue.
    - Attach a copy of the original Hand history for the table with the issue.*
    - Here is a direct link to your My Tickets page - https://support.holdemmanager.com/user/mytickets/

    With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

    *All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM3Archive is in C:\HM3Archive by default, but you may have put it anywhere. The archive should be organized by \Network\Month\DayOfMonth (example: C:\HM3Archive\SiteName\HM3Archive\2016\07\31). It is configured in the Tools - Settings - Import menu.

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