notecaddy stats dont show in HM3 hud
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  1. #1
    Join Date
    Sep 2012

    Default notecaddy stats dont show in HM3 hud

    yesterday it worked, today no custom NC stats show in my HUD at all, except "hands" which is HM3 stat. All the notes are generated correctly and show in notecaddy, I can see the total opportunities, instances, averages... But they dont show in play or in replayer. I have the same things happening in PT4, thats why I changed now to HM3 and it worked for 2 days and today randomly its all not working again. It doesnt even make any sense. If I quickly make new small database, its the same problem. I am running it as admin, same as yesterday... I even tried turning off Kaspersky... why is this happening? There is no reason for it.

    edit: even tried downgrading to now but it still doesnt work.

    edit2: didnt want to corrupt my already generated definitions in my HM3 database, so since PT4 has the same problem I tried there to delete my NC definitions and instead downloaded NC edge MTT pack and made a small database for it. At first I though it works, but NC edge MTT actually only uses regular HM3 stats in the hud along with badges. When I added some of the most common NC stats like "MTT-SawHero3B" or "pf-3B_IP" into the hud, they again dont show any value for any player. Even though they are generated in Notecaddy and I can see there what their averages are. So the problem is not in my custom definitions. Its that somehow my Notecaddy is not communicating properly with either HM3 or PT4. And somehow it worked in HM3 yesteday and today it does not.
    also by the way the badges from NC Edge MTT pack do work in hud, even though NC stats dont. Strange.

  2. #2
    Join Date
    Sep 2012


    And I can use "Seek" function on the stats also and it shows all correctly in Notecaddy. Its just that somehow Notecaddy doesnt give this information to HM3. And same for PT4.

  3. #3
    Senior Member NotecaddyEdge's Avatar
    Join Date
    May 2012
    Florida, USA


    Hello Like a G6,

    That's a strange issue for the stats to appear, and then not appear the next day. You mentioned that you tried turning off kapersky..

    If possible please try adding exceptions to kapersky and windows defender for this entire folder: C:\Users\[windows username]\AppData\Roaming\Max Value Software. Restart your PC afterwards and see if it's solved.

    You may want to have a look at your "NoteCaddy.Errors.log" file. Sometimes it contains information about what the issue is. It's located in this directory: C:\Users\[windows user]\AppData\Roaming\Max Value Software\Holdem Manager\3.0\Logs

    Another thing to try is to reset your NC settings back to the factory settings. I've had to do this a few times lately to resolve some issues:
    Be aware that doing this will change your settings in NoteCaddy back to their default settings. To do this close HM3 and the server. Navigate to C:\Users\YOURUSERNAME\AppData\Roaming\Max Value Software\Holdem Manager\3.0\AppsData\NoteCaddy. Delete these files (if you don't see some of them it's OK):
    Start HM3 and go back into NoteCaddy. You can adjust your settings in NoteCaddy -> File -> Settings to your preferences again.

    If the issue remains then please create a support ticket:
    When the stats are not displaying click "SEND FEEDBACK" and include log and configuration files. You can put a link to this thread in the ticket to make it easier to get resolved.

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