HM3 does not work in partypoker.es tournaments 7max ko

[VisEtHonor]

Partypoker.es is expanding its tournament lobby and has incorporated ko 7max tournaments. Currently HM has no setup for 7max tournaments. Are you going to update the program to include them at some point?

[fozzy71]

If they added a new table size and the HUD is not working properly on those tables we need screenshots of the tables, logs and hand history files from one of those tables/sessions as instructed at the end of this FAQ so we can document it for the developers to add the new table size to the HM3 'My Seat' site settings.

[VisEtHonor]

7MAX.pngHM3 POSITION NOW.png7MAX.pngHM3 POSITION NOW.png

[fozzy71]

7MAX.pngHM3 POSITION NOW.png7MAX.pngHM3 POSITION NOW.png

We need those screenshots sent in a support ticket, but you need to also send us your HM3logs and the hand history files from those tables.

Please 'Contact Support' with a link to this thread and your forum username.

Please reproduce the problem and:

a) Attach a screenshot of the table/desktop before and after the problems
- Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your poker client lobby and a browser page of this site - https://time.is/ - visible in the screen shot.
- Close HM3 and the Holdem Manager Server icon in the system tray.
- If it is not running or fully launched please open your Windows Task Manager and right-click - End Task on 'Holdem Manager 3', 'HM3 HUD' and 'HoldemManager.Server' if you see them.
- Attach a copy of the original Hand history for the table with the issue*

b) Click Start (Windows Icon) - Holdem Manager 3 - 'Copy HM3 Log Files to Desktop'

c) Then zip and attach** all (Ctrl+A - Right-Click - Send to - Compressed (zipped) folder) files in that folder to this same support ticket with a detailed description of what you were doing and what problems you are having. Here is a direct link to your My Tickets page.

* All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM3Archive is in C:\HM3Archive by default, but you may have put it anywhere. The archive should be organized by \Network\Month\DayOfMonth (example: C:\HM3Archive\SiteName\HM3Archive\2016\07\31). It is configured in the Tools - Settings - Import menu.

**If the attachment is larger than 10MB please upload them to a file hosting site like Dropbox, then in Windows File Explorer right-click (DropBox Icon) 'Share' > 'Create Link' > Copy Link' and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with Dropbox try using WeTransfer or FileDropper or Google Drive and copy/paste the download link to us.

[VisEtHonor]

I do not have a particular problem with this type of tables, all users of .es who use HM3 have it since it is not prepared for 7-player tables and therefore you cannot choose your favorite seat and the hud does not work . Performs on hand track but is not visible.

[fozzy71]

I do not have a particular problem with this type of tables, all users of .es who use HM3 have it since it is not prepared for 7-player tables and therefore you cannot choose your favorite seat and the hud does not work . Performs on hand track but is not visible.

If the HUD is not working we need the logs, screenshots and hand history files sent to us in a support ticket as I requested twice above so we can write up the issue for the developers.