HM3 wifi issues
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Thread: HM3 wifi issues

  1. #1
    Junior Member
    Join Date
    Feb 2020
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    4

    Default HM3 wifi issues

    Hi guys,

    I bought myself a new laptop and having constant wifi disconnection issues.
    Returned to the shop after trying different proposed solutions by the Acer support.
    Got a new one, and having similar issues from time to time.

    I do somehow have the feeling that it happens when HM3 is running.
    Could the wifi-disconnection be related to HM3?
    Do you have any experience with this?

    FYI: other devices are connected as well and no issues there. So wifi itself should be fine.

    Thanks and best regards,
    Jelle

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
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    HM Support
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    29,549

    Default

    You are the first person to ever report WiFi issues so I highly doubt it is our software causing it. If you play a normal session with HM3 (and the HM3 Server in the System Tray) closed completely do you have the same problems?

    I am not sure if we will be able to help if it is caused by your computer and not HM3 but you can send us some logs to review:

    Please create a support ticket with a link to this thread and your forum username.

    Please duplicate the issue and send us both your Windows Event Viewer application logs, and your \Desktop\HM3logs\ folder of files, as instructed below with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
    - Check for any errors and send the information (Save All Events As...) and compress*/attach that file to this support ticket.

    - Close HM3 and the Holdem Manager Server icon in the system tray.
    - If it is not running or fully launched please open your Windows Task Manager and right-click - End Task on 'Holdem Manager 3', 'HM3 HUD' and 'HoldemManager.Server' if you see them.
    - Click Start - All Apps - Holdem Manager 3 - 'Copy HM3 Log Files to Desktop'
    - Then zip* and attach all (Ctrl+A - Right-Click - Send to - Compressed (zipped) folder) files in that folder to a support ticket here with a detailed, step by step, description of what you did before the error. Here is a direct link to your My Tickets page.

    *When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email.
    *If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then click 'Share' > 'Create Link' > Copy Link' and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com or google drive.
    - https://help.dropbox.com/files-folde...utside-dropbox
    - https://support.google.com/drive/ans...DDesktop&hl=en

  3. #3
    Junior Member
    Join Date
    Feb 2020
    Posts
    4

    Default

    Thanks for your feedback @fozzy71.

    If I am the first ever let's forget about it, I don't want to waste both our time.
    I nevertheless hope I'll find the cause, because those constant disconnections during the grinding are killing me.

    Cheers

  4. #4
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,262

    Default

    Try hooking directly to your modem/router to see how your connection is there.

    Where do you live? Some ISPs have been known to cause issues with poker sites.

    Does it happen when you're playing or just running HM3?

    When the connection goes down, are you connected to the router still? Do other devices keep a connection to the internet?

    What security software are you running?
    Regards udbrky (Chris)

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