Having problems with license updating from Free Trial
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  1. #1
    Junior Member
    Join Date
    May 2020

    Default Having problems with license updating from Free Trial

    I purchased a HM3 License (the $100 small stakes HM3/OM3 one) and my software is stuck on 13 days left of free trial. I have tried rebooting PC /reinstalling program and it is still stuck. It says I can upgrade out of the free trial for an additional $20 for HM3 and an additional $20 for OM3. Anyone have this issue that could point me in the right direction?
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  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
    HM Support


    Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.

    Restart HM3 and open the Help - My Licenses menu and then click on your email address and login again with your account email/password for your purchased license.

    If you continue to have problems:

    Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.

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