Having problems with license updating from Free Trial
Results 1 to 2 of 2
  1. #1
    Junior Member
    Join Date
    May 2020
    Posts
    1

    Default Having problems with license updating from Free Trial

    I purchased a HM3 License (the $100 small stakes HM3/OM3 one) and my software is stuck on 13 days left of free trial. I have tried rebooting PC /reinstalling program and it is still stuck. It says I can upgrade out of the free trial for an additional $20 for HM3 and an additional $20 for OM3. Anyone have this issue that could point me in the right direction?
    Attached Images Attached Images

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
    Location
    HM Support
    Posts
    29,549

    Default

    Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.

    Restart HM3 and open the Help - My Licenses menu and then click on your email address and login again with your account email/password for your purchased license.

    If you continue to have problems:

    Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.

Similar Threads

  1. Having problems activating my free trial
    By jbrad333 in forum General Support
    Replies: 1
    Last Post: 04-04-2020, 08:25 AM
  2. free license trial doesn't work
    By SantinoNL in forum General Support
    Replies: 1
    Last Post: 03-28-2015, 07:24 PM
  3. Replies: 1
    Last Post: 10-23-2013, 09:07 AM
  4. Replies: 1
    Last Post: 05-28-2011, 08:32 PM
  5. Having problems with updating HM
    By usi34 in forum Manager General
    Replies: 1
    Last Post: 10-17-2008, 12:58 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •