ipoker hud

[Daavo]

Hi,

I made all files. They are in attachment files.zip.

I start HM2, then i start poker client and open cash table, but no hud is showing up. In table HM2 banner is showing up and it say`s: Waiting for hands.
When i look at Auto import history i see that there is no hands imported but it is showing taht all my hands contain errors.

[fozzy71]

Hi,

I made all files. They are in attachment files.zip.

I start HM2, then i start poker client and open cash table, but no hud is showing up. In table HM2 banner is showing up and it say`s: Waiting for hands.
When i look at Auto import history i see that there is no hands imported but it is showing taht all my hands contain errors.

These hands auto and manual import fine for me. I have an older version of PostgreSQL than you do but that should not be causing this issue.

You only have 5 GB of free space. If you ever ran/run out of free space when playing/importing it can corrupt your database beyond repair.

We recommend you maintain more than 20% free space on your system drive. Please see this FAQ to clear up some more free space - http://hm2faq.holdemmanager.com/ques...+of+Disk+Space


If you continue to have problems importing the hands to a new database you can try reinstalling PSQL to see if that fixes things as it could be possible the actual installation of PSQL is damaged for some reason:

If your current version is working fine we generally don't recommend reinstalling it. If you have version 8.4 installed that came with HM2 then you might see some improvements updating to version 9.3.x which is the last version HM2 supports.

Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer (even if you use a different web browser).

Please note that reinstalling PostgreSQL will mean losing all your old data. If you have access to HM2 and your database was not corrupt then please follow these instructions for backing up your database as a precaution in case you cannot reconnect after reinstalling PostgreSQL.

If you cannot access the database in HM2 then you can backup your database using this method but if your database was corrupt then the best solution is to reimport all your hands from C:/HM2archive folder or if your pokersite supports it you can request all your hands and summaries and reimport them as restoring a corrupt database will just restore all the problems you had.

1) Uninstall PostgreSQL from the Windows Control Panel.

2) Delete the \PostgreSQL\X.x\data folder that is left behind.

3) Delete the sub-folder(s) in c:\users\username\appdata\roaming\HoldemManager\Da tabase (XP - c:\documents and settings\username\application data\HoldemManager\Database).

4) run the command - start > programs > accessories > command prompt > right-click > run as administrator

net user postgres /delete

After you click 'Enter' for the code above also do that same for this code:

sc delete postgresql-8.4

and click 'Enter' again.

5) Restart your PC

6) Install PostgreSQL 9.3 from here.

7) Once installed you should disable the postgresql logging as instructed here.



If none of that helps:

Please create a support ticket with a link to this thread and your forum username.

Please let us know when you are available in GMT time for a Remote Support session - https://greenwichmeantime.com/time/to/gmt-local/

If there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

Please remember that we schedule a couple days in advance and need to fit it into our schedules so you need to give us a few different day and time ranges to choose from.

Please read this important information before our teamviewer session. We cannot do the teamviewer session until all those issues are addressed below first:
1 - Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer (even if you use a different web browser) and change your Windows Control Panel - Regional Settings Format to English (USA).
2 - Please make sure you have access to a good connection, we cannot provide support on really slow connections.


Note: I am deleting your attachment. We asked you to send them in a ticket because we do not want customer hand history files or logs posted on the forums for privacy reasons.

[Daavo]

Nothing helped. All settings where correct. In the end i made Windows hard reset and now HM is working properly.
No Idea what was the issue.

[fozzy71]

Nothing helped. All settings where correct. In the end i made Windows hard reset and now HM is working properly.
No Idea what was the issue.

Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

PostgreSQL has always been problematic for a good number of our HM2 customers, which is why we switched over to SQLite for HM3.

Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.