"this feature is not available while hands are importing"

[abbaddabba]

I'm trying to choose new hands to import / use auto import / turn the hud on, and I keep getting this message despite the fact that the software is not (seemingly) importing anything and I have no option to cancel the process.

Ive restarted the program and this persists meaning I have no ability to import or use the hud.

[fozzy71]

- Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
- Restart HM3 and make sure HM3 and the HM3 Server (Auto Import/HUD) is fully started.
- Launch your poker client(s).

If you continue to have problems:

Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your logs and config files with a detailed step by step description of the problem that we can use to try and reproduce the problem.* You can then add any screenshots or other files by opening the support ticket on our site.**Here is a direct link to your My Tickets page - https://support.holdemmanager.com/user/mytickets/

If you are unable to send the logs via the automated system for any reason you can collect and send the logs manually - https://support.holdemmanager.com/su...les-to-support

[abbaddabba]

I figured this one out - the archived folder was a sub directory of the folder that was capturing hand histories and so it was sending it into an infinite loop of uploading, archiving, and reuploading the archived hands.

[udbrky]

That is something you never want.

You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.