I found a similar topic from several years ago here:
https://forums.holdemmanager.com/sho...d.php?t=540204
however there isn't any option to press pause at the bottom of the screen. there was initially, I pressed it, then it stopped but the problem persisted which is when I shut down the software to reboot it. when I opened it up the option wasn't at the bottom of the screen and I still am not able to use any of the import features or the hud (and several other features that can't be used while hands are being imported).