No visible session/hands in HM 2
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  1. #1
    Junior Member
    Join Date
    May 2020
    Posts
    1

    Default No visible session/hands in HM 2

    Hello,

    I have a problem with seeing the session/hands in HM2. I've reviewed all the topic related to this subject, went through recommended FAQs, topic etc and still cannot solve the issue.
    HM2 detects my login at pokerstars, it sees number of my hands, identifies the table I'm playing at but cannot produce information about the session/hands I've taken part in.

    Can you please kindly assist me on this? I've spent half a day on this, uninstalled all, re-installed again, set-up from scratch, of course I made sure the linkes are properly linked,
    savings from Stars is in place etc. and nothing helps.

    Can we have some shadowing to solve that?

    Thank you in advance

    Janhm.png

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
    Location
    HM Support
    Posts
    32,803

    Default

    Do you see hands in the Reports - More Reports - 'Sessions' Report? Does the 'Time' stat for hands match your Windows clock time when playing live? The Active Session view will not work properly if the 'Time' stamp/stat for the hands showing in the Reports doesn't match your Windows clock time.

    Make sure that the Site Time Adjustment is properly configured such that the Time Stamp in the Reports for the hand matches your local windows clock time - http://hm2faq.holdemmanager.com/ques...ime+Adjustment

    If you continue to have problems:

    Please create a support ticket via the Contact Support link and if there is a forum thread with additional information please link to this thread. In the ticket send all the following:

    Please follow the instructions in this FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue.

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu.

    Please reproduce the problem and:
    - Attach a screenshot of the table/desktop
    - Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
    - Attach a copy of the original Hand history for the table with the issue*
    - Close HM2 and send your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.

    * All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD.* It is configured in the Site Setup - Auto Import Folders menu.

    With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

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