New false positives after every update

[bluffsport]

Win 10, Microsoft Security Essentials

I'm getting annoying new false positives in my virus scanner after any HM3 update, detected in some HM files.

I don't want to get used to ignore securitity alerts and I would expect more from updates when I subscribe to the Annual HM3 Support.

Also, it is difficult to shut down HM3 in these cases because HM3 keeps running somewhere in the background. Costs me 10-15 minutes before I can begin to play.

The worst thing is, my wife hardly knows how to get HM to run when she is alone. Please fix it.

[fozzy71]

Win 10, Microsoft Security Essentials

I'm getting annoying new false positives in my virus scanner after any HM3 update, detected in some HM files.

I don't want to get used to ignore securitity alerts and I would expect more from updates when I subscribe to the Annual HM3 Support.

Also, it is difficult to shut down HM3 in these cases because HM3 keeps running somewhere in the background. Costs me 10-15 minutes before I can begin to play.

The worst thing is, my wife hardly knows how to get HM to run when she is alone. Please fix it.

This is common with new software like ours that hasn't been downloaded**by a lot of customers yet that can report the false positives to antivirus companies. *You need to report it as a false positive to your antivirus vendor so it won't affect other HM3 users with the same antivirus in the future, then remove the file from quarantine and/or reinstall the software and make sure to exclude HM3 from scanning by by your AntiVirus.

The HM3 files you need to set exceptions for in your antivirus/firewall are in C:\Program Files (x86)\Holdem Manager 3\

- HM3Hud.exe
- HM3HudProcess.exe
- HoldemManager.Server.exe
- HoldemManager3.exe

If you can't see the extension, turn off the windows option that is hiding that extension - http://faq.holdemmanager.com/questio...es+in+Windows+

You also need to do the same for your poker site application main .exe file and any other programs you use that are poker related.

Note, if you are running Windows 8/10 the compatibility tab is most likely not available for PokerStarsUpdate.exe so alternate steps are: right-click, "Troubleshoot compatibility", click "Troubleshoot program", choose 3rd option "The program requires additional permissions, click next, click "Test program" (PokerStars should run), click next, click "Yes, save these settings for this program".


If you continue to have problems, please send the following log files the next time it happens:

Please create a support ticket with a link to this thread and your forum username.

Please duplicate the issue and send us both your Windows Event Viewer application logs, and your \Desktop\HM3logs\ folder of files, as instructed below with a detailed description of what you were doing and what problems you were experiencing:
- Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
- Check for any errors and send the information (Save All Events As...) and compress*/attach that file to this support ticket.

- Close HM3 and the Holdem Manager Server icon in the system tray.
- If it is not running or fully launched please open your Windows Task Manager and right-click - End Task on 'Holdem Manager 3', 'HM3 HUD' and 'HoldemManager.Server' if you see them.
- Click Start - All Apps - Holdem Manager 3 - 'Copy HM3 Log Files to Desktop'
- Then zip* and attach all (Ctrl+A - Right-Click - Send to - Compressed (zipped) folder) files in that folder to a support ticket here with a detailed, step by step, description of what you did before the error. Here is a direct link to your My Tickets page.

*When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email.
*If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then click 'Share' > 'Create Link' > Copy Link' and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com or google drive.
- https://help.dropbox.com/files-folde...utside-dropbox
- https://support.google.com/drive/ans...DDesktop&hl=en