That's what I'm saying...the hands do not process as they are coming in.
For example, I left HM3 and a poker site on overnight to illustrate.
Notecaddy still displayed "Notes added: 7548", which was the number of notes it had added last time I forced stop and re-start last night.
Here is the image from the forced stop/start today after leaving it running. Notice that it needs to process 1540 hands that were not processed since last night:
NC01.JPG
And after it's finished importing:
NC02.JPG
As I said, I leave Notecaddy in the "Start" mode (as shown in the bottom image), yet it does not process notes as hands are coming in.