Ignition HUD issues

[Avatars91]

Hi,

HUD is very unreliable on Ignition, also is malfunctioning randomly. I'm making sure to first start HM3, waiting for it to show "Stop import" and only then opening Ignition. Currently the HUD doesn't show up at all. IgnitionGrabber status is at "Grabbing hands" while in the Tables box it says "no tables found". Some other times when I've started my sessions the HUD has worked normally initially but only for 2-3 tables but not the 3rd or 4th one.

[udbrky]

Please reproduce the problem and:

a) Take a screenshot of the table/desktop before and after the problems
- Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your poker client lobby and a browser page of this site visible in the screen shot.

b) Click the 'Send Feedback' button from the left sidebar menu, or from the 'Help' menu at the top, and send your logs and config files with a detailed description of the problem.
- Send the screenshots in the same/new support ticket the Send Feedback system generated for this issue. Here is a direct link to your My Tickets page.
- Attach a copy of the original Hand history for the table with the issue*

With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

*All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM3Archive is in C:\HM3Archive by default, but you may have put it anywhere. The archive should be organized by \Network\Month\DayOfMonth (example: C:\HM3Archive\SiteName\HM3Archive\2016\07\31). It is configured in the Tools - Settings - Import menu.

[fozzy71]

Make sure you have the new beta version installed:

Please update to our latest beta version of HM3 from this link - https://www.holdemmanager.com/downlo...3&channel=beta

If you continue to have problems:

HM3 and the HM3 Server/HUD, and the Ignition Hand Grabber (IHG) app processes must always be started before you open the Ignition poker client software. If the Ignition poker client is closed for any reason you must shut down HM3 and restart it fully again.

- Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
- Start HM3 and wait for the HM3 server to start. You will know it has started when the 'Start HUD' button switches to say 'Stop HUD'. If that doesn't happen then you can start it via the HM3 - File - 'Start Auto Import' option.
- Once the HM3 HUD/Server is fully running you can then start the Ignition client.

Take a seat at one table, allow the HUD to appear before you open a second table and wait for the HUD to appear there before opening a third e.t.c.

If you then have any problem with import errors or a HUD not appearing:

a) Take a screenshot of the table/desktop before and after the problems.
- Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your poker client lobby and a browser page of this site - https://time.is/ - visible in the screen shot.

b) Click the 'Send Feedback' button from the left sidebar menu, or from the 'Help' menu at the top, and send your logs and config files with a detailed description of the problem.
- Send the screenshots in the same/new support ticket the Send Feedback system generated for this issue. Here is a direct link to your My Tickets page - https://support.holdemmanager.com/user/mytickets/
- Select all the hands for this session in the 'Sessions' report with the Ctrl+A keys then right-click - 'Export' those hands and zip/attach them as well. We need the grabbed and exported versions of these hands to compare with the logs to look for name mismatches.
- Close HM3 and exit the HM3 Server then save a copy of the original Hand history for the table/session with the issue and zip/attach those also.*
* All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM3Archive is in C:\HM3Archive by default, but you may have put it anywhere. The archive should be organized by \Network\Month\DayOfMonth (example: C:\HM3Archive\SiteName\HM3Archive\2016\07\31). It is configured in the Tools - Settings - Import menu.

With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

[beastlord]

My HUD works perfectly as long as I join a table with existing players on it. However, if I join an empty table - and then it "switches" me to another table then my HUD no longer shows on that table AND some other tables' HUD start displaying on other wrong tables instead.

[fozzy71]

My HUD works perfectly as long as I join a table with existing players on it. However, if I join an empty table - and then it "switches" me to another table then my HUD no longer shows on that table AND some other tables' HUD start displaying on other wrong tables instead.

This issue has been documented in detail and provided to the developers to resolve. *

IGN-212: No Hud after table moves before playing

I do not have an estimate for when this issue will be resolved. *We do not give estimates until it has been confirmed as fixed by our internal testers and the release is imminent.