HM3 - HUD Crashes - A new guard page for the stack cannot be created
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  1. #1
    Junior Member
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    Nov 2011
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    Default HM3 - HUD Crashes - A new guard page for the stack cannot be created

    I am getting the following error at times which results HEM3 crashing - "A new guard page for the stack cannot be created:. Shortly after Pokerstars also crashes.

    Also, sometimes an error pops up stating -the application failed to start correctly. Screenshot attached.
    Attached Images Attached Images

  2. #2
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
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    20,898

    Default

    That's an Intel graphics process.

    If you're seeing this issue in most cases its a graphics card issue

    1 - Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer (even if you use a different web browser).
    2 - Update your graphics drivers - http://faq.holdemmanager.com/questio...hicsCardDriver
    3 - Enable desktop composition - http://windows7support247.blogspot.c...mposition.html

    The following solutions have also proved to be helpful in resolving this although these are usually isolated issues
    1 - Set desktop to an aero theme:
    - W7 - http://www.tomshardware.com/faq/id-2...o-windows.html
    - W8 - http://www.howtogeek.com/128630/how-...-in-windows-8/
    2 - Update Logitech Setpoint - http://www.logitech.com/en-us/584/3131

    Please duplicate the issue and send us both your Windows Event Viewer application logs, and your \Desktop\HM3logs\ folder of files, as instructed below with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
    - Check for any errors and send the information (Save All Events As...) and compress*/attach that file to this support ticket.

    - Close HM3 and the Holdem Manager Server icon in the system tray.
    - If it is not running or fully launched please open your Windows Task Manager and right-click - End Task on 'Holdem Manager 3', 'HM3 HUD' and 'HoldemManager.Server' if you see them.
    - Click Start - All Apps - Holdem Manager 3 - 'Copy HM3 Log Files to Desktop'
    - Then zip* and attach all (Ctrl+A - Right-Click - Send to - Compressed (zipped) folder) files in that folder to a support ticket here with a detailed, step by step, description of what you did before the error. Here is a direct link to your My Tickets page.

    *When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email.
    *If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then click 'Share' > 'Create Link' > Copy Link' and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com or google drive.
    - https://help.dropbox.com/files-folde...utside-dropbox
    - https://support.google.com/drive/ans...DDesktop&hl=en
    Regards udbrky (Chris)

  3. #3
    Junior Member
    Join Date
    Nov 2011
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    Default

    Created #T504605 for you with all the information requested.

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