Bet365 logging hands but not profit?

[JKawai]

Hi Folks

HM2 is (rather clunkily, somewhat occasionally it seems) logging hands from Bet365 but what's weird is, in the main list view almost no hands show profit (except the odd big win) - they show a loss, usually of around the blinds or a bit more - yet if I play back the hand, I'm clearly winning many of those hands.

Can anybody advise of how I can correct this (if at all)?

Many thanks!

[fozzy71]

IPoker had a major update to version 20 over the past few months on their network so you need to update HM2 to beta 8695 and purge/reimport the hands (or import them to a new database).

Please update to the latest beta version - http://www.holdemmanager.com/downloa...ger_2_Beta.exe

- After downloading, you should right-click the file, go to properties and click unblock.*
* If you do not see an 'unblock' option you can ignore this step.
- Then, right click the file and run as administrator.

You should be able to force import them to the same database once you have purged or deleted all of the IPoker hands from the date of the update to today's date.
- HM2 - Options - Hand Importing - 'Import Options' [x] 'Force import of previously imported hands'
- Then 'Import Folder' and import all the folders* from the date of the update until the current date.
- After the import is done switch to another database and back, or restart HM2, to see the updated reports/graphs data from all the hands that got imported.

*All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD. It is configured in the Site Setup - Auto Import Folders menu.

If you continue to have problems:

Please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: C:\HM2Archive\2016\07\31).

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. *If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then click 'Share' > 'Create Link' > Copy Link' *and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com or google drive.
- https://help.dropbox.com/files-folde...utside-dropbox
- https://support.google.com/drive/ans...DDesktop&hl=en

[JKawai]

Thanks very much for the detailed and prompt response, will try that.

[JKawai]

Thanks, that is working now, however I just wanted to check - does the HUD not work on speed tables? It seems to occasionally load the correct players, but most of the time the HUD is showing players from past tables.

[fozzy71]

If you open multiple speed tables iPoker use the same table number which means that the HM2/3 HUD can only attach to one of them. We have communicated this to iPoker and until they issue an update the speed HUD will only work correctly when a single table is open.

[JKawai]

Oh no, I'm only playing one table..

[fozzy71]

Please see this FAQ which gives instructions on how to configure HM2 to work with Ipoker Speed Tables - http://hm2faq.holdemmanager.com/ques...r+Speed+Tables

If you continue to have problems please send the requested files/screenshots as instructed at the end of the FAQ in the link above.

[JKawai]

Thanks so much, that's sorted it.