HUD not working on Pokerstars Zoom (parallel to 4 regular cash tables) - Page 2
Page 2 of 2 FirstFirst 12
Results 11 to 20 of 20
  1. #11
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,898

    Default

    You shouldn't send in the files here, so if we need files, there's no reason to post here instead of a ticket.

    It's really hard to match up forum to tickets, since not everyone has the same information for both.

    Right now, we're facing so much of an increase in support with everyone playing online instead of in casinos, that asking us to reply to you in two different places puts an unnecessary strain and delay that will only effect everyone.


    Since we're seeing multiple reports of this, it looks like a Stars bug. Please contact their support about this, so that they can look into the issue.
    Regards udbrky (Chris)

  2. #12
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
    Location
    HM Support
    Posts
    32,803

    Default

    Quote Originally Posted by IuriTPena View Post
    ...
    Yep, this happens!
    I'm assuming this is a Pokerstars bug then?
    Is there any way you can overcome it?
    It is a bug in the stars client from what we can tell and should be reported to them for their developers to try and address.

    We've seen a PokerStars bug where it can stop writing the Zoom seating files HM requires when regular tables are opened. You can verify this for yourself:

    1. Open this folder:

    C:\Users\{Windows Login}\AppData\Local\PokerStars\Audit

    If you can't see it, turn off the windows option that is hiding that directory - http://faq.holdemmanager.com/questio...es+in+Windows+

    2. With HM3 closed start PokerStars and join one Zoom table.

    3. Confirm seating files for the Zoom table appear in the folder in step 1 for each new hand (this is how HM3 knows who is seated).

    4. Open a regular table. Does PokerStars continue to generate seating files for the Zoom table? If not then unfortunately that is a PokerStars issue.

  3. #13
    Junior Member
    Join Date
    Mar 2015
    Posts
    22

    Default

    How does HM know where to look for?
    In this case: C:\Users\{Windows Login}\AppData\Local\PokerStars\Audit

  4. #14
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,898

    Default

    Stars uses the same location format for everyone.
    Regards udbrky (Chris)

  5. #15
    Junior Member
    Join Date
    Mar 2015
    Posts
    22

    Default

    Sure, I would imagine so.

    What I meant was, what is the configuration is HM3 which specifies that path?

    We can change the path where PokerStars saves those audit files and, for some reason which I do not know yet, changing the path where the files are saved resolves the problem.
    Meaning, the audit files that HM3 needs are always written to that user-specified path. The thing is: how do we get HM3 to look in that new path instead?

  6. #16
    Junior Member
    Join Date
    Mar 2015
    Posts
    22

    Default

    Apologies for the double post, but I just noticed this only happens with the "New Aurora Graphics".
    For those who have the option to not use it will be just fine, it seems.

    However, it's expected that PokerStars will enforce the new engine for everyone.

  7. #17
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,898

    Default

    That's Stars' user app data folder. No matter where you install Stars, it will store your user information there. That is so that re-installations should not change the data. All programs in Windows do this. You can't change it.
    Regards udbrky (Chris)

  8. #18
    Junior Member
    Join Date
    Mar 2015
    Posts
    22

    Default

    We can change that location.
    The path is defined by the audit-files.ini under Stars' installation folder.

  9. #19
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
    Location
    HM Support
    Posts
    32,803

    Default

    Quote Originally Posted by IuriTPena View Post
    We can change that location.
    The path is defined by the audit-files.ini under Stars' installation folder.
    According to our QA?Testing Manager we read the path from that ini file so HM3 knows where to look. That being said: I just tried to edit the path in the ini file as administrator but every time I restart the stars client the ini file changes back to the default path.

  10. #20
    Junior Member
    Join Date
    Mar 2015
    Posts
    22

    Default

    Oh, cool! I honestly haven't tried restarting it, just did a quick test and seemed good.
    I'll post updates if I get some

Similar Threads

  1. HUD not working on regular cash tables on PS
    By GabeTheKid in forum Bug Reports
    Replies: 5
    Last Post: 11-05-2018, 06:02 PM
  2. Replies: 1
    Last Post: 08-06-2018, 05:11 PM
  3. Replies: 2
    Last Post: 10-06-2014, 10:51 PM
  4. Using parallel desktop on mac.
    By frazz4 in forum General Support
    Replies: 1
    Last Post: 03-20-2014, 05:36 PM
  5. Installing Omaha Manager on top / parallel to HEM
    By sloth-man in forum Manager General
    Replies: 2
    Last Post: 12-15-2009, 07:17 PM

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •