Live Chart not updating correctly
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  1. #1
    Junior Member
    Join Date
    Apr 2020
    Posts
    1

    Default Live Chart not updating correctly

    Hi, hopefully someone else has had and resolved this issue.

    It seems like most aspects of the software are working for me. The HUD is appearing during play and it seems as though hands are auto-importing correctly. The issue is that the live chart isn't updating automatically - even when clicking the refresh button. The only way I can get it to update is if I go to TOOLS > Site Settings and immediately click OK with no other changes.

    Has anyone else experienced this and/or can think of a way of fixing it?

    Many thanks,

    abeech94

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
    Location
    HM Support
    Posts
    32,803

    Default

    Please edit the Tools - Site Settings - {your site/network name} - Time Zone Adjustment - [x] 'Manual hand time adjustment (in hours)' option so that the time for the hands in the Reports will match your local time if the Auto Detect method did not properly set the offset value.

    If you continue to have problems:

    Please see our HUD Troubleshooting FAQ and if that does not help then please send the requested logs, screenshots, and hand history files in a support ticket as instructed at the bottom of that FAQ.

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