Win10 fail to install HM3
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  1. #1
    Junior Member
    Join Date
    Mar 2020

    Default Win10 fail to install HM3


    Win10,fail to install HM3 3.1.8/3.1.7, how to fix that?

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
    HM Support


    If you try and install to a different location does it work? If you create a new Windows Admin user does it install?

    - Please restart your computer.
    - Please download HM3 from this link -
    - Download the attached file from here -
    - Then right-click the ZIP file > 'Extract All...' - 'Extract' it and it will open a new folder with the extracted HM3_install_log_v3.1.7.5789.bat file.
    - Create a new folder on your system C:\HM and copy the .msi installer and .bat file to within the C:\HM directory you just created, so you end up with a folder similar to this -
    - Then right-click - 'Run As Administrator' the HM3_install_log_v3.1.7.5789.bat file and it will run the HM3 installer and create a HM.log file in the C:\HM directory and open the directory in Windows Explorer.
    - Try to finish HM3 installation.
    - Then zip (right-click - Send to - Compressed folder) the C:\HM\HM.log file - - to a support ticket - - and let us know if HM3 installed properly or failed again.
    - Also zip/attach your \Desktop\HM3logs folder files -

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