Problem important hands live on Ignition Zone?

[Pedraamy]

With the new version of HM3, there seems to be a new common issue with importing hands live specifically in ZONE with the Ignition Handgrabber. It seems to work fine on regular tables, but on zone it is not catching the hands. Any ideas on how to fix?

[udbrky]

Go to Apps - IGNITION HAND GRABBER (IHG) - Status - Settings and make sure zone is turned on.

[fozzy71]

Also make sure you read our FAQ about Zone hands that you auto import - https://support.holdemmanager.com/su...#ig-zone-poker

Grabbing of Zone Poker hands is disabled by default because grabbing these hands during play only allows us to generate partial hand histories up to the point in the hand at which you fold. This will give correct win/loss results for hero, but hero's other stats and villains' data will not be correct in hands where you fast-fold.

Because the players are anonymous and change every hand the HUD cannot be shown even if hands are importing as you play.

You will get better data for Zone hands by importing the complete hand histories that you can download from the Ignition client after 24 hours, and if Zone hand grabbing is enabled you will need to purge the generated sessions before importing the downloads.

We recommend either leaving Zone hand grabbing disabled and using only the downloaded histories for Zone hands, or using a dual-database setup to import downloaded hands to a separate database to be used for reviewing data.

If you want to enable grabbing of Zone hands as you play you can do so via the Options (gear) button on the Status window.