Duplicate hands

[SirTfied]

After installing the latest update that HM3 prompted me about yesterday some of the hands that I played in the session afterwards are showing up twice in my database. The strangest thing is that it is only some hands and not all hands. There doesn't seem to be any logic or system to it.

DB snip.PNG

[fozzy71]

1) Try a new database in File - new database.
2) If this works, try opening the previous database.
3) For a large database, restart HM2 to see if the migration can complete. This can take a few minutes on slow hard drives, or very large databases.

Have you had an issue with previous updates?

Do you receive any messages or warnings? Does the server close (check in the task tray by the clock for the HM3 icon)?

Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your logs and config files with a detailed step by step description of the problem that we can use to try and reproduce the problem. You can then add any screenshots or other files by opening the support ticket on our site. Here is a direct link to your My Tickets page - https://support.holdemmanager.com/user/mytickets/

If you are unable to send the logs via the automated system for any reason you can collect and send the logs manually - https://support.holdemmanager.com/su...les-to-support

[random]

Can you please let us know from which version did you upgrade to which version too ? Please send us the database with the duplicates so we can investigate the issue.

[feos13]

I have the same problem and I opened ticket for that.
Now I can't open software, it's stucking in starting database server

[fozzy71]

I have the same problem and I opened ticket for that.
Now I can't open software, it's stucking in starting database server

Please update to our latest beta version of HM3 from this link - https://www.holdemmanager.com/downlo...3&channel=beta

If you continue to have problems:

Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.