HM 3 stuck on splash screen after 3rd use

[markmax33]

Long time user of HM 1 and 2 here and I'm fairly tech savvy. I bought a license and installed HM3 a few days ago. I was 15 tabling on stars and it appeared to freeze up on me. I turned off the computer and restarted after several attempts to shut it down properly. Anyway after that my HM3 just is not loading past the splash screen. I let it go for an hour or more and tried just starting the HUD, uninstall/reinstall, etc. It appears the holdemmanger.server is running a really high rate. Is there a way to downgrade or install a beta over it? This just happened on the latest update (I think).

[fozzy71]

Please update to our latest beta version of HM3 from this link.

If you continue to have problems: Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your logs and config files with a detailed step by step description of the problem that we can use to try and reproduce the problem.

If you are unable to send the logs via the automated system for any reason you can collect and send the logs manually.

[markmax33]

that worked...

[fozzy71]

You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.