hm3 starting problem
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  1. #1
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    Default hm3 starting problem

    I have downloaded the trial version, but continue to get the message 'Holdem manager has stopped working'. Any ideas most welcome.
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  2. #2
    You're out! udbrky's Avatar
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    Jul 2008
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    Please duplicate the issue and send us both your Windows Event Viewer application logs, and your \Desktop\HM3logs\ folder of files, as instructed below with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
    - Check for any errors and send the information (Save All Events As...) and compress*/attach that file to this support ticket.

    - Close HM3 and the Holdem Manager Server icon in the system tray.
    - If it is not running or fully launched please open your Windows Task Manager and right-click - End Task on 'Holdem Manager 3', 'HM3 HUD' and 'HoldemManager.Server' if you see them.
    - Click Start - All Apps - Holdem Manager 3 - 'Copy HM3 Log Files to Desktop'
    - Then zip* and attach all (Ctrl+A - Right-Click - Send to - Compressed (zipped) folder) files in that folder to a support ticket here with a detailed, step by step, description of what you did before the error. Here is a direct link to your My Tickets page.

    *If the attachments are larger than 10MB please upload them to a file hosting site like or dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. *If you have any problems with dropbox please try using google drive instead.
    Regards udbrky (Chris)

  3. #3
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    Dec 2019
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    same problem. new beta just doesn't start!

    edit: 3.1.7.5696 working fine
    Last edited by Neonavt; 03-29-2020 at 01:03 PM.

  4. #4
    You're out! udbrky's Avatar
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    1) Try a new database in File - new database.

    2) If this works, try opening the previous database.

    3) For a large database, restart HM2 to see if the migration can complete. This can take a few minutes on slow hard drives, or very large databases.

    Have you had an issue with previous updates?

    Do you receive any messages or warnings? Does the server close (check in the task tray by the clock for the HM3 icon)?

    Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your logs and config files with a detailed step by step description of the problem that we can use to try and reproduce the problem.* You can then add any screenshots or other files by opening the support ticket on our site.**Here is a direct link to your My Tickets page - https://support.holdemmanager.com/user/mytickets/

    If you are unable to send the logs via the automated system for any reason you can collect and send the logs manually - https://support.holdemmanager.com/su...les-to-support
    Regards udbrky (Chris)

  5. #5
    Junior Member
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    Dec 2019
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    Update: I've waited for ~2 hours, then it finally started correctly. It was upgrading database (~65gb) I think.

    Maybe better any indication of this process.

    Anyway, thanks for help

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