Error importing hand from people poker

[Liogiu]

hm3.png
Hello guys, I just bought hm3 and i'm having this problem with importing hands from people poker.
The client is set in english and in the actual folder there are some hands saved, but it still gives me the error and the hud doesn't show in game.

Can anyone help me please?

[udbrky]

Please try all the steps in this FAQ.

If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed. Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.