Tournament HH Not Complete
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  1. #1
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    Default Tournament HH Not Complete

    Hello,

    I'm having this issue for some time now!

    When reviewing my mtt's/sng's session, I notice that the Hand History is not complete. I can barely see the last hand that I played, the hand history stops sometimes at a random blind level and I still have +40bb...and there is no continuation after!

    What should I do about it?

    Thanks!

  2. #2
    *** HM3! *** fozzy71's Avatar
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    Default

    That isn't something we can answer without you sending us your actual hand history files to review in detail with step by step instructions and screenshots from you about how exactly you are reviewing them and in which report/view, etc.

    Please zip and email the original problem hand histories and tournament summaries to us as instructed at the bottom of this FAQ.

    Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

  3. #3
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    Default

    What site?

  4. #4
    *** HM3! *** fozzy71's Avatar
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    Quote Originally Posted by Padrinobta1 View Post
    What site?
    My guess would be WPN as they have known issues with not writing all hands, which is why I asked him to send us the hands so we can see if the hands were written and causing import errors or not written at all.

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