HM2 + new version 888Poker
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  1. #1
    Junior Member
    Join Date
    Dec 2019

    Default HM2 + new version 888Poker

    Yesterday, 888 poker was updated. The new version of the application does not currently support HM2.
    I want to know if you plan to correct this situation in your side?

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
    HM Support


    Do you have HM2 beta version 8695 installed? If not, you need to update HM2 to see if it helps. You will receive a prompt to update to any/all beta and official builds once available as long as you have enabled the Settings > General > [x] Prompt for Beta Updates. You can also check our HM2 Releases forum for new updates and download them manually from there -

    Please update to the latest beta version -

    - After downloading, you should right-click the file, go to properties and click unblock.*
    * If you do not see an 'unblock' option you can ignore this step.
    - Then, right click the file and run as administrator.

    If you continue to have problems:

    Please create a support ticket via the Contact Support link and if there is a forum thread with additional information please link to this thread. In the ticket send all the following:

    Please follow the instructions in this FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue.

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu.

    Please reproduce the problem and:
    - Attach a screenshot of the table/desktop
    - Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
    - Attach a copy of the original Hand history for the table with the issue*
    - Close HM2 and send your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.

    * All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD.* It is configured in the Site Setup - Auto Import Folders menu.

    With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

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