Can't login to my HM3 account
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  1. #1
    Junior Member
    Join Date
    Mar 2020

    Default Can't login to my HM3 account

    Hi all,

    I just purchased HM3 after using HM2 for a while. When trying to login to my account during the installation I'm getting the following error (screenshot attached): "Your computer's date and time appears to be incorrect". I live in Israel and the date and time matched the local date and time in my country. I attached a screenshot of the error message. Can anybody help?
    Attached Images Attached Images

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
    HM Support


    You can login with the same email/password here - - ?

    Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.

    Open C:\Users\{UserName}\AppData\Roaming\Max Value Software\Holdem Manager\3.0\Config and delete CurrentUserToken.txt file. If you can't see it, turn off the windows option that is hiding that directory.

    If that does not help, this is most likely related to your computer's daylight savings time settings and/or it's date/time number format settings.

    Right-click your computer clock. Go to adjust date/time. Sync to the internet.

    a) Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer (even if you use a different web browser).

    Make sure that Daylight Savings Time is enabled if you live in a place that observes DST.

    b) If you continue to have problems:

    You need to make sure your Time/Number Format is set the same as in this linked image -

    - You can get to these settings by searching your computer from the Windows Start menu icon like this -
    - Click the Related Settings - 'Additional date, time & regional settings -
    - Click the Region - 'Change date, time or number formats -
    - And finally click the Region - Formats - 'Additional settings...' button -
    - Also make sure that Daylight Savings Time is still enabled -

    Once that is done please restart your computer and try to launch HM3 and login again.

    c) Delete the C:\Users\username\AppData\Roaming\Max Value Software\Holdem Manager\3.0\HoldemManager3.lic file

    You will need to show system and hidden files. See this tutorial for showing system and hidden files.

    If none of that helps:

    Please create a support ticket with a link to this thread and your forum username.

    Please reproduce the problem and attach a screenshot of this page -*

    Please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
    - Check for any errors and send the information (Save All Events As...).

    - Close HM3 and the Holdem Manager Server icon in the system tray.
    - If it is not running or fully launched please open your Windows Task Manager and right-click - End Task on 'Holdem Manager 3', 'HM3 HUD' and 'HoldemManager.Server' if you see them.
    - Click Start - All Apps - Holdem Manager 3 - 'Copy HM3 Log Files to Desktop'
    - Then zip and attach all (Ctrl+A - Right-Click - Send to - Compressed (zipped) folder) files in that folder to a support ticket. Here is a direct link to your My Tickets page.
    -*If the attachment is larger than 10MB please upload them to a file hosting site like or dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. *If you have any problems with dropbox please try using google drive instead.

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