got new computer after download says shortcut moved or deleted check path etc
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  1. #1
    Junior Member
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    Default got new computer after download says shortcut moved or deleted check path etc

    So, I don't have a anti virus running yet. I can download HM2 but doesnt open upon completion. When I try to open it from the desktop icon or from apps the error message shows up. I keep uninstalling and then re-installing and doesnt work.


    Thanks

  2. #2
    You're out! udbrky's Avatar
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    Jul 2008
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    20,120

    Default

    Make sure Windows is fully updated.

    Run the setup file as admin.

    Please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
    - Check for any errors and send the information (Save All Events As...) and compress*/attach that file to this support ticket.
    - Please send your \HM2Logs folder files as well - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

    *When sending any files please zip them (right-click - send to - compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com
    Regards udbrky (Chris)

  3. #3
    Junior Member
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    Default

    Quote Originally Posted by udbrky View Post
    Make sure Windows is fully updated.

    Run the setup file as admin.

    Please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
    - Check for any errors and send the information (Save All Events As...) and compress*/attach that file to this support ticket.
    - Please send your \HM2Logs folder files as well - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

    *When sending any files please zip them (right-click - send to - compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com
    [removed logs]

    I'm not great with computers hope this is what you requested. Also, computer says can't copy log files to desktop when I tried to do it.

    Thank you
    Last edited by fozzy71; 03-22-2020 at 09:05 AM. Reason: [removed logs]

  4. #4
    Junior Member
    Join Date
    Mar 2020
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    Default Here is the requested logs

    [removed logs]

    computer wouldn't let me post logs to desktop

    Thank you
    Last edited by fozzy71; 03-22-2020 at 09:06 AM. Reason: [removed logs]

  5. #5
    Junior Member
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    Default zipped file

    [removed logs]

    hope this works
    Last edited by fozzy71; 03-22-2020 at 09:08 AM. Reason: [removed logs]

  6. #6
    *** HM3! *** fozzy71's Avatar
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    Default

    Please do not post logs in the forums. You need to send them to us in a support ticket as was instructed in that FAQ we linked - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

    Also, computer says can't copy log files to desktop when I tried to do it.
    Please create a support ticket with a link to this thread and your forum username.

    - Open Windows File Explorer and browse to: C:\Program Files (x86)\Holdem Manager 2\Utilities
    - Right click the 'CopyLogFiles.bat' file and click 'Run As Administrator' and it should create the \Desktop\HM2Logs\ folder of ~13 files for you now so you can zip and attach them to the support ticket.

    - If it still doesn't do it then browse to 'C:\Users\[UserName]\AppData\Roaming\HoldemManager' and zip the 'log.txt' file and attach just that one file to the support ticket for now.
    - If you can't see it, turn off the windows option that is hiding that directory - http://faq.holdemmanager.com/questio...es+in+Windows+

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