HEM3 Database server error
Results 1 to 2 of 2
  1. #1
    Junior Member
    Join Date
    Mar 2020
    Posts
    1

    Post HEM3 Database server error

    After having just installed HEM3 on my PC, I receive the following error:
    Capture.PNG
    The debug file in the HEM3 directory remains empty. Running Windows 10. Sending the error report doesn't seem to do anything. I've tried rebooting my PC but no luck. Any ideas on how to fix it? Thanks!

  2. #2
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,898

    Default

    Please duplicate the issue and send us both your Windows Event Viewer application logs, and your \Desktop\HM3logs\ folder of files, as instructed below with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
    - Check for any errors and send the information (Save All Events As...) and compress*/attach that file to this support ticket.

    - Close HM3 and the Holdem Manager Server icon in the system tray.
    - If it is not running or fully launched please open your Windows Task Manager and right-click - End Task on 'Holdem Manager 3', 'HM3 HUD' and 'HoldemManager.Server' if you see them.
    - Click Start - All Apps - Holdem Manager 3 - 'Copy HM3 Log Files to Desktop'
    - Then zip* and attach all (Ctrl+A - Right-Click - Send to - Compressed (zipped) folder) files in that folder to a support ticket here with a detailed, step by step, description of what you did before the error. Here is a direct link to your My Tickets page.

    *If the attachments are larger than 10MB please upload them to a file hosting site like or dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. *If you have any problems with dropbox please try using google drive instead.
    Regards udbrky (Chris)

Similar Threads

  1. Aurora Mandatory for HEM3?
    By kerberos in forum HM3 Feature Requests and Feedback
    Replies: 2
    Last Post: 10-20-2019, 07:31 AM
  2. HEM3 Beta - Zoom Graphical HUD issue
    By Smaugtd in forum Bug Reports
    Replies: 1
    Last Post: 01-21-2019, 07:46 PM
  3. HEM3 on Ubuntu?
    By Kidam in forum General Support
    Replies: 1
    Last Post: 10-26-2017, 06:01 PM
  4. Hem3 beta
    By Shizz1979 in forum General Support
    Replies: 1
    Last Post: 06-11-2017, 12:21 AM
  5. Hem3 suggestions
    By wtfpwnage in forum Feature Requests and Feedback
    Replies: 9
    Last Post: 05-10-2017, 05:21 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •