HM3 doesnt recognize GG Poker Buyins

[nailuj90]

Hello,
I am importing my emailed/downloaded hands from GG Network.

Why doesnt it recognize the Tournament buyins?

Titles like this, so it should capture it
Poker Hand #xxxx: Tournament #2781529, GGMasters $150, $300K GTD Hold'em No Limit - Level7 (100/200) - 2020/03/15 17:21:58
Poker Hand #xxx: Tournament #2782965, High Rollers Bounty Warm-Up $210 Hold'em No Limit - Level4 (90/180) - 2020/03/15 18:21:58

Greets

[fozzy71]

Please zip and email the original problem hand histories and tournament summaries to us as instructed at the bottom of this FAQ.

Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

[nailuj90]

NO answer at all from support.
Thats ridiculous....
Ticket #473415

They just closed and gave NO eta nothing. been a year and its an essential and easy thing to fix

[fozzy71]

Customer support tickets get closed automatically after 7 days of no reply from a customer but that does not affect the status of HMT-5274 developer ticket that is yet to be worked on for a possible fix.

HMT-5274: GGPoker - Tournament import errors and buyins not detected

I do not have an estimate for when this HMT-5274 issue will be resolved. We do not give estimates until it has been confirmed as implemented/resolved by our testers and the release is imminent.

For now you will need to manually edit the buyins and results via the Reports - Tournaments - Tournaments - right-click a tournament in the upper half the report grid - Edit - Tournament Editor, then edit as needed and click 'OK' to save the edits.

Note: GG Poker does not write tournament summaries so tournament results will never be accurate. Any tournament with more than 1 table (and some single table games) will require a separate Tournament Summary/History file to be imported for HM3 to properly calculate the size, places, and prizes. Without this information it is impossible for HM3 to work out the correct results. The only sites that currently write these summary files that we support right now is Pokerstars, Full Tilt, Winamax, WPN and Pacific.