2.0.0.8695 - Beta Release Thread - IPoker Update - Page 6
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  1. #51
    Junior Member
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    Jun 2012
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    Default version 8695 of hm2 makes me crash the program

    Hi I write to hn2 support because I have been having problems with hm2 and the IPoker room for some time now,
    long ago all the hands that dumped hm2 from the IPoker tables marked them as losses even if I won them,
    you made an update the file "Hm2AutoUpdate_8695.exe", I downloaded it but then with this update I can no longer open the hands that I imported into the hm2 replayer and it does not download my hands that I play you have tables and it does not work not even the hud and on hm2 I get an error message and contact hm2 support. Can you help me thanks.

  2. #52
    *** HM3! *** fozzy71's Avatar
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    Quote Originally Posted by markk13 View Post
    Hi I write to hn2 support because I have been having problems with hm2 and the IPoker room for some time now,
    long ago all the hands that dumped hm2 from the IPoker tables marked them as losses even if I won them,
    you made an update the file "Hm2AutoUpdate_8695.exe", I downloaded it but then with this update I can no longer open the hands that I imported into the hm2 replayer and it does not download my hands that I play you have tables and it does not work not even the hud and on hm2 I get an error message and contact hm2 support. Can you help me thanks.
    Here are the entire instructions for this issue for anyone else that finds this thread in the future. For you in particular, since you already updated, you can start at step 'b)' and follow those instructions.

    IPoker had a major update this year so you need the latest beta version of HM2 to properly work with the new hand history format. You will receive a prompt to update to any/all beta and official builds once available as long as you have enabled the Settings > General > [x] Prompt for Beta Updates. You can also check our HM2 Releases forum for new updates and download them manually from there.

    a) Please update to the latest beta 8695 version from this link.

    - After downloading, you should right-click the file, go to properties and click unblock.*
    * If you do not see an 'unblock' option you can ignore this step.
    - Then, right click the file and run as administrator.

    b) You should be able to force import them to the same database once you have purged or deleted all of the IPoker hands from the date of the update to today's date.
    - HM2 - Options - Hand Importing - 'Import Options' [x] 'Force import of previously imported hands'
    - Then 'Import Folder' and import all the folders* from the date of the update until the current date.
    - After the import is done switch to another database and back, or restart HM2, to see the updated reports/graphs data from all the hands that got imported.

    *All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD. It is configured in the Site Setup - Auto Import Folders menu.

    c) If you continue to have problems: Try creating a new DataBase and import a small portion of your \HM2Archive so you can see if the problem exists in the new DB.

    d) If none of that helps: Please zip and email the problem hand histories* to us.

    Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

    *All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: C:\HM2Archive\2016\07\31).

    When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like Dropbox, then in Windows File Explorer right-click (DropBox Icon) 'Share' > 'Create Link' > Copy Link' and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with Dropbox try using FileDropper or FireFox Send or Google Drive and copy/paste the download link to us.

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